Your Bag is Empty
Continue Shopping

    Refund policy

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    • We hope that you will love your order; however if you change your mind you can return any item within 14 days of receipt for a refund or replacement

      • If you purchased your Radley product from a third-party retailer (either in-store or online), please contact the retailer directly for any returns, exchanges, or refunds. Radley cannot accept direct returns for items not purchased from our own retail channels.
    • Ensure items are in perfect condition and with the original packaging including the dog tag, gift wrap, accessories, dust bag and labels
    • We reserve the right to reject items outside of our policy and may return them to you
    • This returns policy does not affect your UK statutory rights. Please note that we are not able to accept any returns of personalised products unless the item is faulty
    • Hygiene and our customers’ safety is very important to us, for this reason we are also unable to accept the return of pierced jewellery such as earrings and face masks unless the item is faulty
    • Goods must be unused and in the original packaging. The delivery charge on the original order is non-refundable
    • Footwear must be tried on a soft surface to avoid scuffing the soles. Any scuffing will result in the footwear being returned to you
    • Clothing must be returned in an unworn fragrance-free condition with all labels attached. Any items that are marked or smell of fragrance will be returned to you

    UK RETURNS

    Goods must be returned within 14 days for a full refund of your purchase price. Returns are free using the Royal Mail UK returns label found inside the box.

    • ROYAL MAIL RETURNS – Affix the Free Royal Mail UK returns label from your despatch note to your parcel. Drop off your parcel at your local Royal Mail post office and obtain Proof of Postage. 
    • If you've lost your returns slip, visit https://www.royalmail.com/track-my-return#/details/4793

    Please ensure you ask for a stamped Certificate of Posting at the post office for all returns. Keep this in a safe place with the remaining part of the Despatch Note until you have received your refund as it is your proof of postage in the event of the goods being lost in transit.

    • We will confirm by email when your refund or replacement has been processed


    If your unwanted goods are damaged or faulty when you receive them, please contact our Customer Care team 48 hours of receiving your order on +44 (0) 191 743 3905 or at customercare@radley.co.uk who will advise you how to return the product to us as per the below.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (usually 2-3 business days). Please remember it can take some time for your bank or credit card company to process and post the refund too. 
    If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@radley.co.uk.