Privacy policy
Radley IP Holdings LLC Privacy Notice
Radley IP Holdings, LLC (referred to in this privacy notice as we, us, and our) takes its data protection and privacy responsibilities seriously. This privacy notice (Notice) explains how we collect, use, and share personal information in connection with your purchase of Radley products, subscription to Radley marketing campaigns, participation in other Radley promotional activities, or via your use of our website.
This Notice is provided is a layered format so you can click through to the different areas set out below:
· What personal information we have about you, and how we collect your personal information;
· Why we use your personal information, and the legal basis for using your personal information;
· How we share your personal information;
· Explaining more about direct marketing;
· How we protect and store personal information;
· Legal rights available to help manage your privacy;
· How you can contact us for more support;
· Third-party links; and
Our website is not intended for children, and we do not knowingly collect data relating to children.
Radley IP Holdings, LLC is the controller of your personal information for the purposes of applicable data protection laws.
As explained in the “How we share personal information section” below, we may share your personal information with third parties for the purposes described within this Notice. Some of those third parties, including our licensees and franchisees, may be controllers of your personal information in their own right. In those circumstances, you should review the privacy notice(s) of the third party in question to understand more about how they will use your personal information.
What personal information we have about you, and how we collect your personal information
The personal information we collect
We collect and/or hold information about you if you have purchased a Radley product (either on our website or a website operated by one of our licensees or franchisees), or if you have opted in to receiving Radley marketing communications, including via our website or a website of our licensees or franchisees.
We collect and/or hold the following personal information about you:
· Your name
· Your email address
· Your marketing and contact preferences
· Your purchase history (information about the Radley products you have purchased)
· Information about how you use our website and other technical data, including the nature of your device, browser type and version, time zone setting and location, your IP address, operating system and platform, device ID and other technology on the devices you use to access this our website.
We may subsequently contact you to ask for your opinions on our products and brands, check whether you would like to take part in relevant competitions or sweepstakes, or create a profile setting out your preferences for our brands and/or products. Unless we tell you otherwise at the time that we make contact with you in relation to these activities, this Notice will also apply to our use of any additional personal information that we subsequently collect from you.
We also collect, use and share aggregated data such as statistical or demographic data which is not your personal information as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' usage data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
We request that you ensure all information you provide to us is accurate. If you become aware that any of the information is no longer accurate or if your circumstances change, you should contact us.
How we collect your personal information
In most cases we will collect your personal information from your interactions with us directly, for example when you subscribe to receive marketing communications from us.
Certain information will be collected automatically through your use of our website through our use of cookies and other similar technologies. Please see our cookie policy for further details.
We will also receive information about you from those of our licensees and franchisees who we appoint to support the Radley brand and the sale of Radley products. As referred to above, our licensees and franchisees will act as data controllers in their own right wherever they handle your personal information and so we recommend that you review the privacy notices and policies that they make available to you in order to understand how they will share your personal information with us.
Why we use your personal information, and the legal basis for using your personal information
We will use your personal information for the following purposes (as appropriate):
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How we use your information |
What is the legal basis for our use of your information |
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To send you periodic communications from us (by email or through other communication channels that we think you may find helpful), about new and existing Radley products, new Radley collaborations, discounts, sales, and to invite you to take part in relevant competitions and sweepstakes. |
We will use your information in this way where you have opted-in (consented) to receiving marketing communications. You have the option to unsubscribe from our marketing communications at any time. |
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To contact you to take part in market research surveys and obtain feedback on Radley products and services and the Radley brand, and better understand how we can improve our products and services. |
We will use your information in this way where you have opted-in (consented) to receiving marketing communications from us. You have the option to unsubscribe from our marketing communications at any time. We will also use your personal information as part of our research activities as necessary for our legitimate interests in understanding how customers interact with Radley products and services, and to develop them and grow our business. |
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To manage our relationship with you, which will include dealing with any of your questions, requests or complaints, and sending you communications relating to your use of our website, for example where we need to notify you of changes to the website or this Notice. |
Our use of your personal information is necessary for legitimate interests that we pursue, to keep our records updated and manage our relationship with you. |
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To enable us to monitor and improve the performance of our website and our services, and to make sure that it is presented in the most effective and relevant manner for you and your device. |
Our use of your personal information is necessary for legitimate interests that we pursue, to develop, improve, and grow our business. |
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To enable us to comply with any legal or regulatory requirements. |
Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have. |
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For our business and accounting records. |
Our use of your personal information is necessary for legitimate interests that we pursue, to ensure we have appropriate records to support the continued effective and lawful operation of our business. |
How we share your personal information
Who we share your personal information with
When you opt-in to receive communications from us or otherwise choose to take part in the activities described in this Notice we may share your personal information with various of our partners, service providers, and regulators in the manner and for the purposes described below:
· with our subsidiary, Radley IP Services Limited, who will host your personal data on our behalf;
· with other members of our corporate group for internal administration purposes;
· with third parties who help manage our business and deliver services. These third parties have agreed to confidentiality restrictions and use any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us. These include marketing services providers who may send marketing communications on our behalf, organisations who carry out market research or surveys on our behalf and vendors who help manage our IT and back-office systems;
· with our regulators, which may include the Information Commissioner's Office (ICO), to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies;
· we may share in aggregate, statistical form, non-personal information regarding the visitors to our website, traffic patterns, and website usage with our service providers and/or advertisers; and
· if, in the future, we sell or transfer some or all of our business or assets to a third party, we may disclose information to a potential or actual third party purchaser of our business or assets.
As referred to above, we appoint licensees and franchisees to support the Radley brand and the sale of Radley products. In most cases these licensees and franchisees will act as data controllers in their own right wherever they handle your personal information, which means that they will be responsible (rather than us) for how they handle that information. You should review the privacy notices and policies that they make available to you in order to understand how they will use your personal information.
International transfers of your personal information
While we will ensure that your personal information is primarily hosted within the United Kingdom, we are a US business and so there are circumstances in which your personal information will be processed within or transferred to the United States. Your personal information may also be transferred to those of our partners and service providers who are based outside of the UK and the European Economic Area (EEA).
Whenever we transfer (or permit a transfer of) your personal information to a location outside the UK and the EEA, we will make sure that we take steps necessary to protect your personal information as required by data protection laws. For example, we will ensure that the transfer is to a country that is considered to offer an adequate level or protection, or put contracts containing approved transfer terms in place to protect your personal information. If you would like more information on how we protect your personal information when it is transferred outside the UK and the EEA, please contact us using the details at the end of this Notice.
Explaining more about direct marketing
How we use personal information to keep you up to date with our products and services
We (or our appointed licensees) may use personal information to let you know about our products and services that we believe will be of interest to you. We may contact you by email or through other communication channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.
How you can manage your marketing preferences
To protect privacy rights and to ensure you have control over how we manage marketing with you:
· We will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you;
· You can ask us to stop direct marketing at any time - you can ask us to stop sending email marketing, by following the 'unsubscribe' link you will find on all the email marketing messages we send you. Alternatively, you can contact us using the contact details at the end of this Notice. Please specify whether you would like us to stop all forms of marketing or just a particular type.
We recommend you routinely review the privacy notices and preference settings that may be available to you on the websites of our partners, licensees, franchisees, and any social media platforms.
How we protect and store your information
Security
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned. Measures we take include placing confidentiality requirements on our staff members and service providers and destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected.
Storing your personal information
We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements. In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
Legal rights available to help manage your privacy
Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information, as described below:
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of: (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
· it is no longer needed for the purposes for which it was collected; or
· you have withdrawn your consent (where the data processing was based on consent); or
· following a successful right to object (see the Right to object to the processing of your personal information section below); or
· it has been processed unlawfully; or
· to comply with a legal obligation to which we are subject.
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
· for compliance with a legal obligation; or
· for the establishment, exercise or defence of legal claims.
Right to restrict the processing of your personal information
You can ask us to restrict your personal information, but only where:
· its accuracy is contested, to allow us to verify its accuracy; or
· the processing is unlawful, but you do not want it erased; or
· it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
· you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction where:
· we have your consent; or
· to establish, exercise or defend legal claims; or
· to protect the rights of another natural or legal person.
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
· the processing is based on your consent or on the performance of a contract with you; and
· the processing is carried out by automated means.
Right to object to the processing of your personal information
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
Right to object to how we use your personal information for direct marketing purposes
You can request that we change the manner in which we contact you for marketing purposes.
Right to lodge a complaint with us or your local supervisory authority
You have a right to lodge a complaint with us and/or with the Information Commissioner's Office in the UK (www.ico.org.uk) if you have concerns about how we are processing your personal information. The ICO will expect you to have tried to resolve any complaint that you have directly with us before contacting them, so please do make sure that you have made your complaint to us or sought clarification from us before contacting the ICO.
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you in response to any request raised by you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
You can exercise your rights, including your right to complain, by contacting us via email or post (our contact details are set out below). Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
How you can contact us for more support
We can be contacted in the following ways:
Email: unsubscribe@radley.co.uk
Postal Address: FAO: Brands and Legal, Radley IP Holdings, LLC, 101 Huntington Avenue, Suite 1100, Boston USA MA02 199, or via our representative in the UK: FAO: Transaction Legal, Radley IP Services Limited, 11 Soho Street, London, W1D 3AD.
If you have any questions, concerns or complaints regarding our compliance with this Notice and data protection laws, or if you wish to exercise your rights, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by data protection laws.
Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their own privacy policy. When you leave our website, we encourage you to read the privacy policy of every website you visit.
We may amend this Notice from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Notice.
Notice updated: 25 September 2026