Contact Us
Please be aware that we are currently experiencing a backlog in order processing following the extreme temperatures in the UK in the past week, along with unprecedented order volumes following the launch of our Closing Down sale.
Please rest assured that our teams are working around the clock to ensure all orders are dispatched as quickly as possible, and we estimate that orders are currently taking 6-10 working days to be delivered.
Email us
Call us
UK & International: +44 (0) 191 743 3905
- Customer Care Line: Monday - Friday 10am - 4pm GMT
- Live Chat: Monday - Friday 10am - 4pm GMT
*Watches: For queries regarding your watch, please call 0121 524 1400 or email radleywatches@peershardy.co.uk
Chat with us
Have a question?
You may find your answer in our FAQs Page or you can contact us through one of the below methods.
If you no longer have the pre-paid free returns label, please use our Returns Page to generate a new one.
If you are contacting us about a web order that you have already placed, please include your order number when contacting us. You can find this in your email confirmation.
Accessibility & reasonable adjustments
If you need us to communicate with you in a particular way, please let us know. We’re happy to make reasonable adjustments, such as using written communication only or avoiding phone calls.
Just tell us:
- How you’d like us to communicate with you, and
- Anything we should be aware of to make contacting us easier
You don’t need to use any specific wording, complete a separate form, or provide proof. Once you’ve told us, we’ll aim to record this where possible (either in our customer service tool, Zendesk, or your Radley account) and apply this going forward so you don’t have to repeat yourself each time you contact us.