Online Terms & Conditions

Unless otherwise stated, marketing codes are valid for a limited time only and exclude Picture bags and our Anniversary ranges

Should you believe your promotional code to be valid but is not working in checkout, please contact our Customer Care team who will be happy to help. You can contact our customer care team at customercare@radley.co.uk

Struggling with applying a discount code on iPhone or Mac?

Safari users may have issues with copying and pasting promotional codes. To fix it, try deleting the last character and then typing it and it should work, or try pressing the Enter key. Alternatively, call us on +44 (0) 191 743 3905 and we’ll be happy to take your order over the phone.

MentionMe Terms and Conditions

Please find the terms and conditions for the offer available through our Refer a Friend partner, MentionMe, here:

https://radley.mention-me.com/me/terms/100030/siweafar

General Promotion Terms and Conditions 

We run promotions both at our stores and on www.radley.co.uk. Some of these promotions may be exclusively online promotions or may be exclusively in-store promotions, or may only be available to customers in certain stores.

Where promotional value discounts are applied to items, the promotion will give clear detail on how the discount is applied. In the event of a return, you will be refunded the amount paid in the initial transaction.

Where promotional percentage discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.

Promotional codes cannot be used in conjunction with any other promotion unless stated.

Where promotional value discounts are applied to orders, the discount will be applied to the basket. In the event of a return, refunds will be based on the total amount paid for your purchased item(s) less the discounted value. Where multiple items are purchased in the same transaction the value discount will be applied proportionately against the cost of each of the items. If only one/some of the items are returned the amount refunded will be the full price of the returned item(s) less the pro-rata discount amount.

Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included).

Promotional codes cannot be applied retrospectively to previous orders and are valid for one transaction per person.

Please note that the following products are excluded from all promotions/discounts: Discounted items, leather care products, gift wrap, gift cards, picture bags, wallets and umbrellas, all Limited Edition designs unless explicitly stated.

Other exclusions may apply and you should always refer to the original source of the promotion/offer for this information.

Online promotions may not be available for orders registered to a non-UK address.

Promoter: Radley & Co, Etheridge Avenue, Brinklow, Milton Keynes, MK10 0BP, United Kingdom

Radley reserves the right to terminate or change offers without notice.

If you feel like a discount code or promotional offer isn't working as you would expect, please contact our customer care team at customercare@radley.co.uk