Contact Information

If you require any further assistance using your Radley Activity Tracker or Radley London Watch App, please contact the dedicated customer service team at Peers Hardy – they will be happy to help. Available Monday to Friday 9am-5pm, you can call them on +44 (0) 121 524 1400 or email radleywatches@peershardy.co.uk.

Instruction Downloads

Download your smartwatch instructions here:

Activity Tracker

Smart Watch: Series 03 | Series 05 | Series 06

Radley App Set Up

Watch a video about setting up our Radley App here:

iPhone | Android

Charging Guides

Watch a video about charging your Radley device here:

Smart Watch | Activity Tracker

Frequently Asked Questions

If you have any problems getting started, please read though the pointers below. Should your question not be answered below, or if you need any other help, please get in touch with the dedicated customer service team.

WHY IS MY BLUETOOTH FAILING TO CONNECT?

There are a few possible causes to this problem.

  1. Please check your smartphone meets the requirements: Android 4.4 and above version, iOS8.0 and above version
  2. Please ensure you have the latest version of the Radley London Watch app
  3. Make sure your device (screen) is switched ON
  4. Make sure your smartphone Bluetooth is switched ON
  5. Make sure your smartwatch is within 10 metres of your smartphone
  6. Make sure you allow access to your location from the app (this will automatically pop-up when you start the app)

WHY CAN’T I FIND MY SLEEP DATA? WHY IS MY SLEEP DATA DELAYED?

The device is designed with auto- sleep detection from 9pm-8am the next day. Your sleep data will be visible after 8am for the previous night’s sleep. It is essential to wear the device on your wrist when you fall to sleep.

Please check your device has enough battery life for the night – sleep data will not be saved if the device switches off in the night due to lack of battery. If your sleep data is not displayed, please swipe down on the homepage to refresh.

BLUETOOTH DATA SYNCHRONISATION IS SLOW/UNSUCCESSFUL

Ensure the Bluetooth connection is live and has not timed out. To sync the data, open the app and it will sync automatically or swipe the app homepage of to refresh. GPS sport data may take slightly longer to sync to the app. Close the app from background run and re-open it again – the Bluetooth connection will automatically connect so you can sync the sport data again.

IS MY SMARTWATCH WATER RESISTANT?

Our smartwatches are not suitable for swimming or showers. Please do not immerse in water.

MY DEVICE IS FAILING TO COUNT STEPS OR SPORT DATA.

Please re-start the device.

WHY IS MY STEP COUNT NOT BEING RECORDED?

In order for the full step count to be recorded on the app, you must go into the Radley London Watch app and sync the watch. This needs to be carried out within a seven day period, failure to do so will result in the full steps count not pulling through on the app. The continuous steps will not be visible on the tracker itself – you will only be able to see the step count for that day as it resets to 0 at midnight.

BLUETOOTH IS DISCONNECTING TOO OFTEN

Please ensure your device is within 10 metres of the smartphone to avoid Bluetooth disconnection. Reset your Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.

WHY ARE MY SMS OR CALL REMINDERS NOT REACHING THE DEVICE?

Please ensure your smartwatch and smartphone are connected. Go to Setting > Notifications, then switch on the apps you want to push notifications to your smartwatch. If the Radley London Watch app you wish to send notifications to is not displayed, go to Settings > Notifications > Other App and switch on. Notifications will be pushed if the app itself is in use. If these steps do not solve the problem, then please restart the app.

SELFIE CAMERA CONTROL

Once connected to the app, the photo feature will be accessible via Settings > Take Pictures. You will then be able to take an image on your camera phone by pressing the touch key on your watch, which is in the 'More' settings. The photo will then automatically save onto your phone gallery.

WEATHER MATRIX

Your profile settings will affect your weather, distance, and calorie display in the app and on your watch – please follow the below guidelines and select your preferred metrics.

 

Weather

Distance

Calories

Profile settings Height CM and Weight KG 

°C

KM

KCAL

Profile settings Height FT IN and Weight LB

°F

Miles

KJ

MY APP CRASHES

Turn off the app from background running and restart. If this doesn’t work, please un-install app and reinstall.

Privacy Policy

Read our privacy policy here: https://www.radley.co.uk/smartwatchprivacypolicy/