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Delivery & Tracking Information


Delivery Options



Standard Delivery


2-5 working days (free over £125)

Next Working Day**


Monday – Friday, excluding public holidays. Order by 7pm previous working day.

Named Day Delivery**


Monday to Sunday, excluding public holidays. Order by 7pm Friday for Saturday and Sunday delivery.

Click & Collect Radley Stores


Available for collection at your chosen Radley Store. Order by 7pm previous working day.



Available for collection at your chosen shop after 5 working days.

Please note that orders placed for next working day delivery between 7pm Friday and 7pm Monday will be delivered on the following Tuesday. Orders placed prior to a Bank Holiday weekend will be delivered the day after the Bank Holiday.

*Orders must be received and payment cleared by 5.30pm Monday-Friday. Subject to payment review.

**We deliver to all addresses in the UK. We regret we are unable to deliver to BFPO or PO boxes at this time.

More information on availability and restricted postcodes. We're sorry that geographical location and carrier availability can restrict our Next Day and Named Day service. The following areas are not available for next day delivery: Aberdeen, Northern Highlands, The Cumbraes, Antrim, North Antrim, Down, South Down, Armagh, West N. Ireland, Tyrone, Dublin, Eire, Glasgow, Oban, Isle of Man, Orkney, Isles of Scilly and the Channel Islands.


  • Available for collection at 1000s of locations nationwide for only £4.99.
  • At the checkout choose CollectPlus as your delivery option and select your store.
  • CollectPlus will send you a collection code via your chosen contact method (SMS or email) when your item has arrived and is ready to collect.
  • Take the code and your ID to the store and sign for your parcel.


  • Available for collection next working day at your chosen shop.
  • Please remember to bring a copy of your order confirmation to collect your order. This must be presented physically or electronically to a member of staff before you can receive your goods. Failure to present your order confirmation will result in us asking for an alternate form of identification i.e. bank card, driving licence.
  • We’re happy for someone else to collect your order, but for security reasons the person you've nominated must present your order confirmation and a form of id for themselves.  We may also contact you by telephone to authorise this.


We now offer an International Delivery service to 26 Countries.

We regret we are unable to deliver to BFPO or PO boxes at this time.

Notice: We regret we are unable to deliver to the following countries at this time: Russia


Delivery Charge

Delivery Time

Free Delivery

Argentina, Australia, Brazil, Egypt, Hong Kong, Israel, Japan, Lebanon, Mexico, New Zealand, South Africa, South Korea, Thailand, United Arab Emirates, Venezuela


Up to 8 days from dispatch*

Free over £150

Germany, Ireland


Up to 4 days from dispatch*

Free over £125

Canada, Iceland, Norway, Switzerland, Turkey


Up to 5 days from dispatch*

Free over £150



Up to 13 days from dispatch*

Free over £150

United States**


Up to 5 days from dispatch*

Free over £125


*Within 48 hours of placing your order, you will receive an email to confirm it has been dispatched from our warehouse. This will include a tracking number so you can follow your order with our courier.

** USA orders under 800 Dollars will not incur customs/import duty charges.

Duty Charges

All orders are shipped from the UK. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.  


Once your order has been confirmed you will receive an email from Radley and your order goes into a queue to be processed for picking and packing. If you have an account, you will be able to view the status of your order at each stage of the process. Your order will go through three statuses before it arrives, these are:

Pending the order has been confirmed and it is waiting in a queue for your items to be picked.

Processing your goods are being picked and packed for dispatch.

Complete your goods are packed and on their way.

When your order is complete and as been despatched, you will receive an email containing your tracking number, you can use this to view the status of your order within the My Account section of the site. If you have not registered an account you can save your details to make shopping at Radley.co.uk easier in future by registering here.

SMS Text Updates

You will receive a text from our delivery partner with the intended delivery date and an estimated delivery window for our delivery service. A valid mobile number will be required for this service, so please ensure your account details are up to date.

Unfortunately this service is not available for Click & Collect orders.

Delivery of your item

Your order will be delivered by DPD. If they miss you during your original delivery slot, please don't worry they will try again on the following working day. If they miss you for a second time, they will let you know where your nearest collection point is and keep your parcel there for 7 days so you can collect it at your own convenience.

Alternatively, you can arrange for them to leave your parcel in a safe place of your choice or arrange a delivery slot for a more convenient time by clicking here.