FAQs
Please be advised the UK website closed to new orders on Wednesday 19 August 2026 and the 14 day return window has now passed for all orders. As the Company is no longer trading, the customer service team is no longer
available to answer any questions.
Please find below some answers to frequently asked questions.
1. I haven’t received my order?
All orders have now been dispatched by the Company. You should have received an email with updates on your delivery. If you require further information on the status of your order, please contact the delivery company.
In the unlikely event your order does not arrive and the delivery company have not been able to assist you, please contact the Administrators with a copy of your correspondence with the delivery company at Radleycustomers@fticonsulting.com
2. I returned my order within 14 days of receipt and have not yet received my refund?
Please allow up to 10 days from receipt of your order at our warehouse to process a refund. If 10 days have passed and you still have not received a refund, please contact the Administrators with your order number and proof of postage for the return delivery at Radleycustomers@fticonsulting.com
3. Can I return items for a refund or exchange?
The 14-day return period has now passed for all orders. Please do not attempt to return items at this stage. The Company is in Administration and no longer trading so we are unable to issue refunds or exchanges for any reason.
If you wish to submit a claim in the Administration you may do so by contacting the Joint Administrators via
email at Radleycreditors@fticonsulting.com.
4. There are items missing from my order/ I received incorrect items.
As the Company is in administration and the returns period has passed, we are unable to issue any refunds or replacements.
If you wish to submit a claim in the Administration you may do so by contacting the Joint Administrators via email at Radleycreditors@fticonsulting.com.
5. Can I claim under a product’s warranty or request a replacement for fault over time products?
As the Company is in administration, no warranties can be honoured and it is not possible for us to arrange a replacement or a refund.
If you wish to submit a claim in the Administration you may do so by contacting the Joint Administrators via email
at Radleycreditors@fticonsulting.com.
6.
Will any of the products on the website be restocked?
Any items marked as sold out will not be restocked.
7. Are any of the stores still open?
As of 1 September 2026 all Radley stores and concessions are now closed.