Important update

Due to a reduced workforce and changing practices during this unprecedented time, we would like to make you aware of a few changes to our deliveries and returns service.

Our Customer Care team are continuing to work safely from home and phone lines for placing orders are open between 10am-12pm and 2pm-4pm Monday-Friday. If you have any other questions or concerns, you can contact our Customer Care Team on


We have temporarily reduced our workforce for their own safety, so there may be a delay in dispatching orders and they may take up to 7 working days to arrive. Orders will be sent out as soon as possible.

We are currently only dispatching Monday – Friday. Automated dispatch emails may still be received over the weekend, but please note the parcel will be dispatched on the following Monday.

Due to issues with our supply chain, some orders will arrive in plastic bags instead of boxes – we are working on having more available as soon as possible.

If you have any questions or concerns, please email our Customer Care Team on


We have extended our returns window. Our normal returns policy applies for all items returned within 30 days. We will now also offer gift card credit for all orders returned between 31 and 60 days. All other conditions apply.

Thank you for your continued support and understanding.

The Radley London Team