Although we’re sure you’ve read endless messages like this, we think it’s important to keep in touch during the developing and ongoing Coronavirus (Covid-19) situation.Along with all non-essential retail, we temporarily closed all Radley London stores in the UK. Although we are now able to open under new restrictions, we have made the decision not to open all stores for the time being. Instead, we are taking a store-by-store approach and are in the process of a phased reopening.Today, as always, our top priority is the welfare of our colleagues – in our stores, offices and distribution centre – and that of our ever-loyal customers. Our business will always come second to those that maintain and support it.We will keep you updated and if you have any questions, please contact our Customer Care team on firstname.lastname@example.org.In the meantime, we will continue to be available online at Radley.co.uk – managed by our dedicated web team from the safety of home.Please be assured that we have put policies in place to support and protect all staff, especially those most vulnerable. And as the situation develops further, we will adhere to all expert and government advice.
Due to a reduced workforce and changing practices during this unprecedented time, we would like to make you aware of a few changes to our deliveries and returns service.
We have extended our returns window. Our normal returns policy applies for all items returned within 30 days. We will now also offer gift card credit for all orders returned between 31 and 60 days. All other conditions apply.
We have temporarily reduced our workforce for their own safety, so there may be a delay in dispatching orders and orders can take up to 7 working days to arrive. They will be sent out as soon as possible.We are currently only dispatching Monday – Friday. Automated dispatch emails may still be received over the weekend, but please note the parcel will be dispatched on the following Monday.
Due to issues with our supply chain, some orders will arrive in plastic bags instead of boxes – we are working on having more available as soon as possible.
If you have any questions or concerns, please email our Customer Care Team on email@example.com. To place an order, please call us on +44 (0)207 741 1055. Our order line is open between 10am-12pm and 2pm-4pm Monday to Friday.
Thank you for your continued support and understanding.The Radley London Team