To all friends of Radley London

In light of the latest lockdown announcement, we want to reassure you that, at this time and always, our top priority is the safety of our ever-loyal customers and colleagues.

In line with government guidelines and all other non-essential retail, Radley stores across England, Scotland and Wales have closed their doors temporarily, until we are told it is safe to reopen. And when we do, as with before, we shall do so with safety at the forefront of all our operations.

In the meantime, it is business as usual online at, to help you shop online with confidence we wanted to provide you with all the information you might need…

Delivery options to suit you

Our Standard Delivery service is free on orders over £100.

To ensure the safety of our teams who pick and dispatch your orders, we continue to have in place a stringent and independently verified safety protocol at our fulfilment centre. As we work alongside these additional measures, please be aware that at times some deliveries may be delayed by a couple of extra days.

Fuss-free returns

If for any reason your purchase isn’t quite right, our normal refund policy still applies.

Other ways to shop

While our stores are closed, we have opened a dedicated telephone order line. Call +44 (0)207 741 1055 between 12pm-6pm Monday to Friday and 12pm-4pm Saturday and Sunday, selecting Option 1. One of our team will be on hand to place your order.

Always happy to help

For any other questions or concerns, please email our Customer Care Team on

Our commitment to giving our customers the best possible service remains the same. Although we are all still facing an ever-changing situation, we hope you will join us in welcoming the new year with fresh hope and optimism.