Store: Terms and Conditions

House of Fraser - Terms & Conditions for the Radley Handbag Prize Draw

  • This prize draw will run from store opening on the 24th May 2018 until store closing on the 4th June 2018 (the “Prize Draw Period”) at the following participating House of Fraser stores only: London Oxford Street, Glasgow, Manchester, Norwich and Princes Street Edinburgh (Jenners).
  • Customers who spend £100 or more on Radley products (excluding Ancillary Products) in one transaction at a participating House of Fraser store during the Prize Draw Period (the “Eligible Purchase”), will be eligible to be entered into a prize draw to win a Radley Pockets medium ziptop cross body bag. To enter the prize draw, eligible customers must complete a prize draw entry card in-store at the time of the Eligible Purchase, providing their name and contact details, and submit the completed entry card to a member of Radley staff in-store.
  • “Ancillary Products” being gift cards, dog tags, leather care, picture bag, wallets, umbrellas, limited edition designs, jewellery and watches will not count towards the £100 minimum spend requirement.
  • This prize draw is open to all residents of Great Britain aged 18 years and over with a postal address in Great Britain, excluding employees of Radley, their immediate families and anyone else associated with the prize draw.
  • Participants can only enter this prize draw at one of the participating House of Fraser stores listed above. This prize draw is not available online, in Radley stores, Radley outlet stores, at any other Radley concessions in third party department stores or other Radley stockists.
  • Participants can only enter this prize draw once. Multiple entries are not permitted.
  • All entries must be received by Radley during the Prize Draw Period or they will be void. Radley will not accept responsibility for: (i) entries that are lost, mislaid, damaged or delayed, regardless of cause, or (ii) any change in dates, times or cancellations or other arrangements that may prevent a winner from accepting, taking or using a prize.
  • There will be one (1) prize winner from each participating House of Fraser store listed above, five (5) winners in total. Each winner will be chosen from all valid entries submitted in the relevant participating House of Fraser store. The winners will be chosen at random, in accordance with the laws of chance.
  • The winners will be notified via email within five (5) business days of the end of the Prize Draw Period.
  • If the winner does not acknowledge Radley’s communication by responding to Radley’s email within seven (7) days of the initial email identifying them as the winner, they will be deemed to have forfeited their right to the prize and an alternate entrant will be selected in his or her place from all valid entries received for that particular House of Fraser store.
  • Each winner will be entitled to receive one (1) Radley Pockets medium ziptop cross body bag in the colour of their choice, subject to availability.
  • The winners will receive their prize within fourteen (14) days of selecting it and providing Radley with a valid postal address in Great Britain.
  • If a winner is found to be ineligible or if any potential winner does not comply with these terms and conditions, then the winner may, in Radley’s sole discretion, be disqualified and an alternate prize winner will be selected.
  • Prizes are non-transferable, non-exchangeable, and have a cash value of zero. Prizes are for personal use only and are not for resale. Prizes may be forfeited in the event that Radley determines that the prize is being misused. Radley reserves the right to substitute a prize of an equal or greater value in its absolute discretion.
  • The winners may be required to participate in reasonable post-event publicity, including the publication of his/her name and geographic location.
  • The winners’ names will be available upon request.
  • Radley will use your email address to contact you for administrative purposes relating to this prize draw.
  • Radley will keep your personal information safe and will use your personal information in accordance with the privacy notice available on its website (www.radley.co.uk/help/privacy-cookie-policy/).
  • By entering this prize draw you agree to these terms and conditions and any decisions reached by Radley, which are final and binding in all matters related to this prize draw. Radley reserves the right to amend the rules of this prize draw, to withdraw this prize draw at any time if circumstances beyond its control make this unavoidable, or to cancel prizes in the event of non-compliance with these terms and conditions.
  • With the exception of liability which cannot be excluded by law, Radley is not liable for, and you release Radley from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of entering this prize draw, failing to win, winning, accepting or using a prize.
  • Customers are encouraged to read these terms and conditions in conjunction with Radley’s online terms and conditions at www.radley.co.uk.
  • This prize draw and these terms and conditions will be governed by and construed in accordance with the laws of England and Wales.
  • Promoter: Radley + Co Ltd, McBeath House, 310 Goswell Road London, EC1V 7LW (“Radley”).

Terms and Conditions for the free gift Promotion

  • Each customer that spends £100 or more on Radley products in one transaction at a participating House of Fraser store will be entitled to a complimentary Radley London “Plain Sailing” tote bag, SKU number 10422 (the “Gift”). This promotion is valid from store opening on 24th May 2018 until store closing on 3rd June 2018 (the “Promotional Period”).
  • Gift cards, dog tags, leather care, picture bag, wallets, umbrellas, limited edition designs, jewellery and watches will not count towards the £100 minimum spend requirement.
  • There are approximately 300 tote bags available in total; 30 tote bags for each participating House of Fraser store. Customers will be offered a choice between two (2) designs of Gift at the time of purchase, subject to demand and availability. The Promoter cannot guarantee the availability of a particular Gift. Colours and styles are subject to availability.
  • Each customer is only entitled to one (1) Gift, to be given at the time of purchase.
  • This Promotion is valid at the following participating Radley concessions in House of Fraser stores: Oxford Street London, Glasgow, Manchester, Guilford, Belfast, Norwich, Dundrum, Lakeside, Meadowhall, Princes Street Edinburgh (Jenners) only. This Promotion is not available at the in any other Radley stores or stockists not listed above or online.
  • This Promotion is only open to customers aged 16 years and over.
  • This Promotion is not open to directors, members, partners, employees, agents or consultants of Radley, any person who directly or indirectly controls or is controlled by Radley, or any supplier of goods or services in connection with the Promotion, or the spouses, life partners, business partners or immediate family members.
  • This promotion cannot be used in conjunction with any other voucher, offer, promotion or discount and cannot be exchanged for cash.
  • If the customer returns any or all products from the transaction which made them eligible for this Promotion, then the customer must also return the Gift.
  • Acceptance of the Gift constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Radley, which is final and binding in all matters related to this promotion.
  • Customers are encouraged to read these terms and conditions in conjunction with Radley’s online terms and conditions at www.radley.co.uk.
  • Radley reserves the right to amend the rules of this promotion, to withdraw this promotion at any time if circumstances beyond its control make this unavoidable, or to cancel free gifts in the event of non-compliance with these terms and conditions.
  • With the exception of liability which cannot be excluded by law, Radley is not liable for, and you release Radley from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of this promotion or accepting or using the Gift.
  • The Promotion and these terms and conditions will be governed by and construed in accordance with the laws of England and Wales.
  • Promoter: Radley + Co Ltd, McBeath House, 310 Goswell Road London, EC1V 7LW.

Terms and Conditions - Radley Royal Wedding Birmingham Event (the “Promotion”)

  • Introduction
    • The Promotion is organised and run by Radley + Co Ltd (“Radley”), who can be contacted at 3rd Floor, McBeath House, 310 Goswell Road, London, EC1V 7LW.
    • By entering this Promotion, you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Radley, which are final and binding in all matters related to this Promotion.
    • Symbol cards that allow participants to enter the Promotion will be handed out either inside or in the vicinity of the Radley Birmingham store on the 18th May 2018 from around 12:00pm until 16:00pm or until the cards run out, whichever comes sooner (the “Entry Period”).
    • The Entry Period is subject to the availability of cards being handed out.
  • Who can enter this Promotion?
    • Participants must be residents of the UK and aged 16 or over.
    • The Promotion is not open to directors, members, partners, employees, agents or consultants of Radley, any person who directly or indirectly controls or is controlled by Radley, or any supplier of goods or services in connection with the Promotion, or the spouses, life partners, business partners or immediate family members.
    • By entering the Promotion, you hereby warrant that all information submitted by you is true, current and complete. Radley reserves the right to verify the eligibility of all entrants and disqualify an entrant for submitting false information.
  • How does the Promotion work?
    • During the Entry Period, symbol cards will be handed out in or outside the Radley Birmingham store.
    • No purchase is necessary to participate in the Promotion. One card per customer.
    • The Promotion is not available at any other Radley stores or stockists not listed above.
    • Participants must enter the participating store as detailed on the symbol card to discover what prize they have won. An indication of the Prize won will only be available during the Entry Period in the relevant store. Each card entitles the recipient to one of the following prizes:
      • Shopping spree in-store worth up to £500 – 1 available;
      • Radley ‘Love Letters’ tote bag – 50 available
      • Radley ‘Royal Wedding’ handbag charm – 120 available;
      • £10 off £100 spend – 1340 available;
      • £15 off £100 spend – 1150 available;
      • £20 off £100 spend – 957 available;
      • £25 off £100 spend – 382 available (each a “Prize” together the “Prizes”).  
    • During the Entry Period, the Radley Birmingham store will have four thousand (4000) symbol cards available.
    • Symbol cards are randomly allocated and once received cannot be exchanged for a different symbol card.
    • Each card entitles the recipient to a Prize. You must present the card in the Radley Birmingham store to discover your Prize on the day the card was received.
    • Participants who win the shopping spree will receive a gift card to redeem in-store or online as they wish. The gift card must be redeemed within 12 months of receiving it. Should the customer wish, they can arrange to shop in private when the Radley store of their choice is otherwise closed. To arrange a private shop, the customer should provide their contact details to the Promoter at the time of receiving the gift card. The winner will then be contacted by the Promoter within a week of the Entry Period to arrange a private shopping experience. Times, dates and locations for the private shop are subject to availability.
    • If the winner of the shopping spree prize shares their contact details with the Promoter, the winner will only be contacted for the purpose of administering the shopping spree. The winner will not be contacted for any other purpose, including marketing.
    • Participants who win the tote bag or handbag charm will receive the prize in-store when they present the symbol card. The tote bag or handbag charm must be claimed on the day the symbol card is received.
    • Participants who win a discount as a Prize can only redeem the discount in-store until the 18th June 2018. Participants can also redeem the discount online until the 18th June 2018 at www.radley.co.uk.
    • To redeem the discount in-store you must present the symbol card to a member of staff at the time of purchase. Each symbol card is valid for one (1) transaction only. The symbol card must be surrendered upon redemption. Photocopies will not be accepted.
    • Participants that receive a discount card must retain their card to redeem the discount online. Each discount card contains a code that is required to claim the discount online.
    • Participants using a discount in-store or online can redeem it against full priced products only. Sale items and all ‘Classics’ styles are excluded. ‘Classics’ being items in the following product families: Pockets, Liverpool Street, Pudding Lane, Burnham Beeches, Pocket Essentials, Fountain Road, Millbank, Greyfriar’s Garden and Primrose Hill. The discount cannot be used in conjunction with any other offers in-store or online.
    • The Prizes cannot be used in conjunction with any other voucher, offer, promotion or discount.
    • In the event of a return, participants will not be refunded the discounted proportion, if applicable.
    • The discounts cannot be used on gift cards, dog tags, leather care, gift wrap, fragrances, jewellery, watches and the My Radley personalisation collection.
  • General
    • Radley will not accept responsibility for any change in dates, times or cancellations or other arrangements that may affect the Promotion.
    • The decision of Radley regarding any aspect of the Promotion is final and binding and no correspondence will be entered into about it.
    • Cards are non-transferable, non-exchangeable, and have a cash value of zero.
    • Radley reserves the right to amend the rules of the Promotion, to withdraw the Promotion at any time if circumstances beyond its control make this unavoidable, or to cancel prizes in the event of non-compliance with these Terms.
    • With the exception of liability which cannot be excluded by law, Radley is not liable for, and you release Radley from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of entering the Promotion.
    • If you require any help or have any enquiries relating to these Terms please contact Radley at the address above.
    • Participants are encouraged to read these terms and conditions in conjunction with Radley’s online terms and conditions at www.radley.co.uk.

Terms and Conditions for the free handbag charm Promotion (the “Promotion”)

  1. Introduction
    1. The promoter is Radley + Co Ltd (“Radley”), who can be contacted at 3rd Floor, McBeath House, 310 Goswell Road, London, EC1V 7LW.
    2. By entering this Promotion you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Radley, which are final and binding in all matters related to this Promotion.
    3. The Promotion will run from the store opening time on 14th May 2018 until store close on 19th May 2018 on (the “Promotion Period”). This Promotion is only available while stocks of the Royal Wedding handbag charm last (the “Gift”).
  2. How does the Promotion work?
    1. Participants must be aged 18 or over and resident in the UK.
    2. This Promotion is not open to directors, members, partners, employees, agents or consultants of Radley, any person who directly or indirectly controls or is controlled by Radley, or any supplier of goods or services in connection with the Promotion, or the spouses, life partners, business partners or immediate family members.
    3. Customers must purchase a full priced leather item from the Radley London’s Calling Collection (SKUs 12740, 14639, 14650 or 14640) to be eligible for a Gift.
    4. Eligible customers must collect their Gift at the time of completing an eligible purchase.
    5. There are approximately 450 free Gifts available across all participating Radley stores. Colours are subject to availability and demand.
    6. Each participant is entitled to one (1) Gift for each eligible purchase.
    7. This Promotion is valid at the following Radley stores only: Aberdeen, Bath, Birmingham, Bluewater, Cambridge, Cardiff, Cheltenham, Covent Garden, Cribbs, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Meadow Hall, Metro Centre, Nottingham and Trafford Centre.
    8. This Promotion is not available at any other Radley stores or stockist or online.
    9. The decision of Radley regarding any aspect of the Promotion is final and binding and no correspondence will be entered into about it.
    10. The Gift is non-transferable, non-exchangeable, and has a cash value of zero. The Gift is for personal use only and not for resale.
  3. General
    1. Radley reserves the right to amend the rules of the Promotion, to withdraw the Promotion at any time if circumstances beyond its control make this unavoidable, or to cancel a Gift in the event of non-compliance with these Terms.
    2. Customers are encouraged to read these Terms in conjunction with Radley’s online terms and conditions at www.radley.co.uk.
    3. With the exception of liability which cannot be excluded by law, Radley is not liable for, and you release Radley from, liabilities relating to any direct or indirect loss or damage which is suffered, or for personal injury or sickness suffered or sustained, as a result of entering the Promotion, accepting or using the Gift.If you require any help or have any enquiries relating to these rules please contact Radley at the address above.

Radley Student Discount Events 2018 – Terms and Conditions

  • The Radley Student Night Events 2018 entitles the holder of a Student Event Wristband issued on the dates listed below, or a valid student ID card to a 20% discount off full priced Radley products (excluding Ancillary Products) in-store. The discount can only be redeemed at the following Radley stores and on the following dates and times:
    • Radley Cambridge store, Wednesday 25th April between 3pm – 8pm;
    • Radley Manchester Arndale store, Wednesday 25th April between 4pm – 8pm;
    • Radley Meadowhall store, Thursday 3rd May between 5pm – 9pm; and
    • Radley Birmingham store, Thursday 3rd May between 4pm – 10pm.
  • This promotion excludes:
    • “Ancillary Products” being gift cards, dog tags, leather care, gift wrap, jewellery, luggage, watches and any products from the Picture Bag collection and the My Radley personalisation collection; and
    • sale items.
  • To redeem in-store you must present your Student Night 2018 wristband to a member of staff at the time of purchase, or a valid student ID card. There is a maximum spend of £500 per student wristband/ID card. The discount must be applied for at the time of purchase and can be used for multiple purchases.
  • This promotion is valid at the above listed Radley stores only. This promotion is not available at any other Radley stores, any Radley concessions in third-party department stores, in any other Radley stockists or online.
  • This promotion cannot be used in conjunction with any other voucher, offer, promotion or discount and cannot be exchanged for cash.
  • This promotion is only open to students aged 16 or over, with a valid student ID card or a wristband for the events being held on the applicable dates listed above.
  • In the event of a return, customers will not be refunded the discounted proportion.
  • Acceptance of the discount constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Radley, which is final and binding in all matters related to this promotion. Radley reserves the right to refuse the discount in the event of non-compliance with these terms and conditions.
  • Customers are encouraged to read these terms and conditions in conjunction with Radley’s online terms and conditions at www.radley.co.uk.
  • Promoter: Radley + Co Ltd, McBeath House, 310 Goswell Road London, EC1V 7LW.

Terms and Conditions for the Blow salon discount Promotion

  • Each customer that spends £50 or more in one transaction at the Radley concessions in the Debenhams Oxford Street or Manchester stores will receive a £10 discount to use at the Blow Ltd in-store salons in the Debenhams store where the purchase was made.
  • This promotion is available from store opening on 1st March 2018 until store closing on 11th March 2018.
  • This promotion is available at the Debenhams Oxford Street and Manchester stores only. This promotion is not available at any Radley stores, any other Radley concessions in third-party department stores, in any other Radley stockists not listed above or online.
  • The discount is valid at the Blow Ltd in-store concessions at the Debenhams Oxford Street and Manchester stores only. It cannot be used at any other Blow Ltd salon.
  • To claim the £10 discount, customers must present their receipt from the eligible purchase to the applicable Blow Ltd salon. The salon will book an appointment for the customer which must take place by 11th April 2018. Appointments are subject to availability. The £10 discount can only be redeemed against a service with a minimum value of £15 at the applicable Blow Ltd salon. The £10 discount cannot be used in conjunction with any other voucher, offer, promotion or discount and cannot be exchanged for cash
  • This promotion is only open to customers aged 16 years and over.
  • This promotion is not open to directors, members, partners, employees, agents or consultants of Radley, any person who directly or indirectly controls or is controlled by Radley, or any supplier of goods or services in connection with the promotion, or the spouses, life partners, business partners or immediate family members.
  • Each customer is only entitled to one discount.
  • If the customer returns any or all products from the transaction which made them eligible for this offer, then the customer will be unable to redeem the discount.
  • Acceptance of the discount constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Radley, which is final and binding in all matters related to this promotion.
  • Customers are encouraged to read these terms and conditions in conjunction with Radley’s online terms and conditions at www.radley.co.uk.
  • Radley reserves the right to amend the rules of this promotion, to withdraw this promotion at any time if circumstances beyond its control make this unavoidable, or to cancel the discounts in the event of non-compliance with these terms and conditions.
  • With the exception of liability which cannot be excluded by law, Radley is not liable for, and you release Radley from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of this promotion or accepting or using the discount at Blow Ltd.
  • The services provided by the Blow Ltd salons are exclusively provided by blow LTD. Registered office: 81 Farringdon Street, London EC4A 4BL.
  • The promotion and these terms and conditions will be governed by and construed in accordance with the laws of England and Wales.
  • Promoter: Radley + Co Ltd, McBeath House, 310 Goswell Road London, EC1V 7LW.

Terms and Conditions - Radley Floral Street Store VIP Promotion

  • “VIP Customers” are those customers that have received confirmation from the promoter that they have been allocated a space at the Event. A guestlist will be used to verify eligibility to attend the Event.
  • VIP Customers are entitled to a 25% discount on all full priced Radley products when they attend the Radley VIP event at the Floral Street store in Covent Garden (the “Event”) on Thursday 8th March 2018 between 17:30 and 19:30 (the “Promotional Period”).
  • The discount cannot be used on sale items, gift cards, dog tags, watches, jewellery, leather care and gift wrap.
  • VIP Customers who attend the Event are entitled to a free personalised gift tag (the “Gift”) Personalisation is up to a maximum of four characters.
  • Each VIP Customer is only entitled to one (1) Gift. Colours and styles are subject to availability. The Promoter cannot guarantee that every VIP Customer will receive a Gift. The Promoter cannot guarantee that every VIP Customer will be able to have their Gift personalised.
  • Free beauty services will be available at the Event (the “Services”). VIP Customers can select one (1) free treatment (subject to availability). VIP Customers can choose from either a nail service consisting of a file, polish and strengthening top coat, or a hand massage. Prior booking is required by contacting the promoter in advance. Additional slots will be allocated on a first come, first served basis. The Services are subject to availability and demand. The Promoter cannot guarantee the availability of the Services.
  • This promotion is only valid at the Radley Floral Street Covent Garden store during the Promotional Period. This promotion is not available at any Radley concessions in third-party department stores, in any other Radley stores or stockists or online.
  • This promotion is only open to VIP Customers aged 18 years and over.
  • This promotion is not open to directors, members, partners, employees, agents or consultants of Radley, any person who directly or indirectly controls or is controlled by Radley, or any supplier of goods or services in connection with the Promotion, or the spouses, life partners, business partners or immediate family members.
  • This promotion cannot be used in conjunction with any other voucher, offer, promotion or discount and cannot be exchanged for cash.
  • If the customer returns any or all products purchased during the Event, the customer will not be entitled to a refund of the discounted portion of the transaction.
  • Acceptance of the Gift, use of the Services or use of the discount constitutes the customer’s full and unconditional agreement to these terms and conditions and any decision reached by Radley, which is final and binding in all matters related to this promotion.
  • Customers are encouraged to read these terms and conditions in conjunction with Radley’s online terms and conditions at www.radley.co.uk.
  • Radley reserves the right to amend the rules of this promotion, to withdraw this promotion at any time if circumstances beyond its control make this unavoidable, or to cancel discounts in the event of non-compliance with these terms and conditions.
  • With the exception of liability which cannot be excluded by law, Radley is not liable for, and you release from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of this promotion.
  • The promotion and these terms and conditions will be governed by and construed in accordance with the laws of England and Wales.
  • The Services will be provided by blow LTD. Registered office: 81 Farringdon Street, London EC4A 4BL.
  • Promoter: Radley + Co Ltd, McBeath House, 310 Goswell Road London, EC1V 7LW.