- You may also like
- Recently viewed
- Reviews
- In the blog
FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
12-Nov-2012 Service:  Product: 
|
It was fine - the goods were delivered on time but they were delivered in a plastic bag! What happened to the boxes with Radley tissue paper that we used to get? There is no incentive to shop direct if we could get the same service from ebay - very dissapointing and even going through a cash back si... Read More. It was fine - the goods were delivered on time but they were delivered in a plastic bag! What happened to the boxes with Radley tissue paper that we used to get? There is no incentive to shop direct if we could get the same service from ebay - very dissapointing and even going through a cash back site it takes over a year to get any payment. Come on Radley I am a loyal fan but I am grossly disappointed this time |
Many thanks for your feedback.
We are sorry to hear that you have been dissatisfied with the presentation of your delivered goods. We are always striving to improve our services for our customers and we will pass this feedback onto our Operations Team who I am sure will be gra... Read More. Many thanks for your feedback. We are sorry to hear that you have been dissatisfied with the presentation of your delivered goods. We are always striving to improve our services for our customers and we will pass this feedback onto our Operations Team who I am sure will be grateful for the comments that you have provided. Please accept our sincerest apologies for any disappointment this may have caused you. Kind regards, Radley Customer Services |
|
13-Nov-2012 Service: Product:
|
Service rating : The efficiency of return email is not promptly though there is no change about my bag. Product : Really like this style of bag and I will keep a watchful eye on your website. |
|
|
15-Nov-2012 Service: Product:
|
Service rating : First class service & fast delivery, Thank you ! Product : A lovely bag, excellent size & very classy ! |
|
|
21-Nov-2012 Service: Product:
|
Ordered over the net which worked perfectly. Bag delivered within three days. Very good service. | |
|
26-Nov-2012 Service: Product:
|
Disappointed not to receive email advising when order was being despatched and it tok more than 24 hours to respond to my telephone call. Also vbery disappointed that this is the second time I have ordered online and not received the free limited edition gift. |
Many thanks for your feedback.
We are sorry to hear that you have been dissatisfied with your online shopping experience and we do apologise for any inconvenience caused. We have been experiencing an extremely high volume of calls and we do apologise for the delay in getting ba... Read More. Many thanks for your feedback. We are sorry to hear that you have been dissatisfied with your online shopping experience and we do apologise for any inconvenience caused. We have been experiencing an extremely high volume of calls and we do apologise for the delay in getting back to you. I have managed to track your order and it does say that your package has now been signed for and so we do hope that you enjoy your new purchase. Kind regards, Radley Customer Services |
|
27-Nov-2012 Service: Product:
|
Service rating : Good service, very well packed, gorgeous bag although I think 3 days to dispatch the product let alone deliver was far to long. Product : Superb Bag! |
|
|
04-Dec-2012 Service: Product:
|
I registered with the site and placed an order. I got no confirmation other then i got promotional emails. I rang Radley over 2 days choosing option 1 from the voice menu (customer support) which just ring forever. Option 2 (anything else) worked! My order was placed and delivered but my wife ordere... Read More. I registered with the site and placed an order. I got no confirmation other then i got promotional emails. I rang Radley over 2 days choosing option 1 from the voice menu (customer support) which just ring forever. Option 2 (anything else) worked! My order was placed and delivered but my wife ordered another as we were at a loss to know if mine was successful. Radley eventually replied to an email saying computer problems, lost me on the system! |
I am sorry to hear that you had problems with your confirmation email and in trying to get through on our Customer Care phone line.
I can confirm that a full refund has now been processed for you and again many apologies for this matter. Kindest Regards, Alice Radley Cu... Read More. I am sorry to hear that you had problems with your confirmation email and in trying to get through on our Customer Care phone line. I can confirm that a full refund has now been processed for you and again many apologies for this matter. Kindest Regards, Alice Radley Customer Services |
|
29-Dec-2012 Service: Product:
|
excellent service from ordering through to delivery | |
|
02-Jan-2013 Service: Product:
|
Service rating : Efficient service. Delivered quickly and kept me informed of progress. No complaint whatsoever. Product : Beautiful bag. Excellent quality. Delighted with it. |
|
|
03-Jan-2013 Service: Product:
|
always quick delivery | |
| Read more reviews on Feefo test | ||
Laura Bailey’s A/W Campaign
I’ve long been an admirer of Alasdair McLellan’s work so it was a real thrill to work with him for the first time on the new Radley campaign for A/W 2012.With Hampstead Heath the location – and torrential rain to … Continue reading 