Privacy & Security

Radley is the sole owner of the information collected on this Website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Your Data

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes without your express permission.

We may collect and process information that you provide by filling in forms on our website, details of transactions you carry out through our site and details of your visits to our site. If you contact us, we may keep a record of that correspondence.

Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998.

For the purpose of the Data Protection Act 1998, the data controller is Radley + Co Limited of McBeath House, 310 Goswell Road, London, EC1V 7LW

Some of our service providers store personal information outside of the EU. Where this is the case, we have taken steps to ensure your data will be maintained in accordance with EU standards.

You may have signed up to our Marketing Newsletters when creating an Account or placing an order, online or in a Radley store. If you remain subscribed to the Radley database, you will receive information regarding new collection launches, upcoming events and invitations, Sales, special offers, new and selected product information.

If you wish to unsubscribe from Radley Newsletters, please inform us by using the Newsletter unsubscribe option on the website which can be found here: http://www.radley.co.uk/newsletter/, by clicking ‘unsubscribe’ at the bottom of any Radley Newsletter, or by sending an email to us here stating your wish to be removed from the Radley Database: http://www.radley.co.uk/contacts/.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

You may refuse to accept cookies by indicating that you do not consent to their use on the banner that appears on the homepage on your first visit. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.Our cookies fall into fivecategories:

Strictly Necessary Cookies - These cookies enable services you have specifically asked for, they allow you to move around the website and use certain features, such as accessing secure pages.

Session Cookies – These cookies allow the site to ‘remember’ content from page to page for example shopping basket. These cookies expire when the user leaves the site or closes the browser.

Performance Cookies - These cookies collect information about how you use the website, for example pages you go to and any error messages you experience. These cookies don't gather information that identifies you, they are anonymous and help to improve how the website works.

Functional Cookies - These cookies allow a website to remember choices you make, and tailor the website to provide enhanced content for you.

Targeting Cookies - These cookies are used to tailor marketing so it is relevant to you. They are also used to limit the number of times you see an advertisement.

Persistent cookies - This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

For a full list of the cookies used, please see here.

We will use information held about you to carry out our obligations arising from any contracts entered into between you and us.

We may use your data to provide you, via email, post, telephone or SMS with information, products or services that you request from us or which we feel may be of interest to you, or share your details with selected third parties which we believe may be of interest to you, where you have consented to be contacted for such purposes.We may use the data in accordance with the preferences expressed in your acceptance of the Radley cookie policy and terms and conditions of use of the Radley website.

We may at times share your information with certain, trusted third parties. These parties currently include:

Untitled Document
Name Purpose
AppNexus AppNexus is a digital advertising technology platform, a technology that provides tools for advertisers, or buyers, to purchase ad space and for website and mobile application publishers, or sellers, to sell their ad space in the most efficient way possible.
BidSwitch BidSwitch has been created by IPONWEB to help transparently solve many of the underlying technical challenges and inefficiencies that hamper platform interconnectivity and trading at the infrastructure level.
Chalk Social halk Social is our Social Media Agency which obtains customer information in order to improve our social media marketing. The information obtained will be non-personally identifiable unless a customer affirmatively and deliberately chooses to release that information. The non-personally identifiable information captured by Chalk Social will be used in line with its privacy policy.
Criteo Helps us connect with customers to predict and recommend the products they actually want.
DC StormIQ Rakuten Attribution (formerly DC Storm) delivers Measured Success™ which arms digital businesses with performance measurement tools, analysis and reporting.
Emarsys Emarsys is a leading provider of B2C marketing automation software, enabling true, one-to-one interactions between marketers and consumers
eXelate Developed from Nielsen’s eXelate acquisition, the Nielsen Marketing Cloud empowers brands, agencies and media companies to connect more deeply with customers by combining Nielsen’s world-class data, analytics, media planning, marketing activation and data management platform (DMP) capabilities in a single cloud platform.
Facebook Custom Audience Facebook Custom Audience helps us to target advertising to customers we've acquired on Facebook, Instagram, and Audience Network.
Feefo Feefo collects some consumer data in order to seek out consumer reviews of products.
PubMatic PubMatic empowers publishers and media buyers with powerful solutions across channel, screen and format to meet their unique needs.
PulsePoint Pulsepoint is a global programmatic advertising technology company
Twitter Advertising Twitter uses cookies and other similar technologies, such as pixels or local storage, to help provide you with a better, faster, and safer experience.
Rubicon Rubicon Project is a leading technology company automating the buying and selling of advertising.
VisualDNA Leading provider of psychographic audience data. Their patented technology creates unique, detailed and accurate personality profiles
Ve Interactive Ve Interactive help us to improve website performance with display advertising and retargeting campaigns through a conversion enhancing technology.
Crazy Egg Crazy Egg's heat map and scroll map reports help us to get an understanding of how our visitors engage with our websites in order to provide the best possible user experience.
Google Analytics Google Analytics lets us measure our advertising ROI as well as track our Flash, video, and social networking sites and applications.
MentionMe MentionMe obtains some consumer data in order to facilitate Radley’s customer referral programme, respond to customer service requests or investigate any misuse of terms. You can find MentionMe’s privacy policy here.
Monetate Monetate is personalisation software that allows us to deliver individualised experiences to customers and test our existing ecommerce platform to help us to constantly evolve our online offering.
Mouseflow Mouseflow is a testing tool that allows us to see visitor behaviour and fix pain points and issues on the Radley sites.
Pinterest Conversion Tracker Helps us build audiences to target based on actions they’ve taken on our site, and gather valuable conversion insights. The Pinterest tag tracks conversions, and builds and optimizes audiences to reach valuable customers on Pinterest.
Twitter Analytics Allows us to measure and boost our impact on Twitter.
Facebook Connect Facebook Connect is a single sign-on application which allows users to interact on other websites through their Facebook account
Facebook Social Plugins Allows our customers to see what their Facebook friends liked, shared, or commented on across the Web.
Pinterest Pinterest is the world's 'catalog of ideas'. This cookie let's customers add our products to their Pinterest board to share with the World
Twitter Button The Tweet button is a small button displayed on our website to help viewers easily share our content on Twitter.

Security

We realise how important it is to securely store any information that you provide us. The Radley transactional web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this in the future if we feel you will benefit from greater security whilst using our Website.

You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.radley.co.uk in your browser address window, also a small locked padlock will appear in your browser window.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

Radley will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by telephone. Should you receive an email claiming to be from Radley & Co requesting this kind of information please do not respond but contact us immediately.

Access to Information

You have the right to access any information that we hold about you. Your right of access can be exercised in accordance with the UK Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Complaints

If you feel that Radley is not abiding by its posted privacy policy, you should first contact the Online Customer Service Department or telephone +44 (0) 207 741 1055. You can also write to us at:-
Radley & Co, McBeath House, 310 Goswell Road, London, EC1V 7LW