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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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14-Nov-2012 Service:  Product:
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Service rating : Great service and prompt delivery Product : Lovely soft leather, perfect condition and comfortable to wear |
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17-Nov-2012 Service: Product:
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Service rating : I have a number of Radley items and am always pleased with the quality. This is the first time that I have ordered online, I was impressed by the service especially the text updates telling me when my parccel would be delivered. Product : This is a replacement radley pocket bag ... Read More. Service rating : I have a number of Radley items and am always pleased with the quality. This is the first time that I have ordered online, I was impressed by the service especially the text updates telling me when my parccel would be delivered. Product : This is a replacement radley pocket bag for my mum as she has spilt something on her first one. She was disappointed that the latest version doesn't have a mobile phone pocket on the strap but we will ordered it anyway as the bag is excellent overall. When the bag arrived I noticed that it had a mobile phone pocket within the front flap was a pleasant surprise, I didn't notice this on the details when I ordered it - may be worth adding if it isn't currently stated. |
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19-Nov-2012 Service: Product:
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Service rating : very good Product : very good |
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20-Nov-2012 Service: Product:
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Service rating : Very friendly and helpful staff in the Birmingham store. Product : Great bag, good size for all my bits and pieces, stylish and fits snugly over my shoulder. |
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27-Nov-2012 Service: Product:
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Service rating : service very good Product : dissapointed that the radley dog tag and the linling of the bag was not the same as the one on the web site that i ordered, the dog tag should have been a silver dog and the lining was also paterened with dogs my bag has a small leather tag and pl... Read More. Service rating : service very good Product : dissapointed that the radley dog tag and the linling of the bag was not the same as the one on the web site that i ordered, the dog tag should have been a silver dog and the lining was also paterened with dogs my bag has a small leather tag and plain cream lining,n.ot the same as advertised |
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27-Nov-2012 Service: Product:
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Service rating : It was brilliant parcel came exactly in the exact hour. Product : Cannot fault it. |
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29-Nov-2012 Service: Product:
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Service rating : fast efficient service Product : Lovely bag |
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03-Dec-2012 Service: Product:
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Excellent website. Delivered on time. Beautifully wrapped. My wife will be delighted on christmas morning. | |
04-Dec-2012 Service:  Product:
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Service rating : Call center was difficult to access - no one appeared to be answering calls at approximately 11am GMT on a working day and the line was ringing out. Finally got through to a person on the 5th attempt. Person who did eventually answer was very abrupt. Dispatch time is a bit longer...
Read More.
Service rating : Call center was difficult to access - no one appeared to be answering calls at approximately 11am GMT on a working day and the line was ringing out. Finally got through to a person on the 5th attempt. Person who did eventually answer was very abrupt. Dispatch time is a bit longer compared to other e-tailers (ordered item on Wednesday morning, item wasn't dispatched until Monday evening). My Account page did not update with my order information even though I registered at the time of my order. It still has not updated with my order information. Customer service did not address this problem when I raised it in an email on 26 Nov 2012. Courier service (DPD) is adequate, although DPD tracking detail is not as good as DHL tracking detail. Product : Very nice product. |
Many thanks for your feedback.
I am so sorry to hear about this disappointing experience that you have had with us. I can confirm that your international order has now been signed for and I do hope that the products are enjoyed. Again many apologies for this matter.<... Read More. Many thanks for your feedback. I am so sorry to hear about this disappointing experience that you have had with us. I can confirm that your international order has now been signed for and I do hope that the products are enjoyed. Again many apologies for this matter. Kindest Regards, Alice Radley Customer Services |
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05-Dec-2012 Service: Product:
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Service rating : Very good website and delivery Product : Very good quality |
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