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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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18-Oct-2012 Service:  Product:
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Service rating : Very efficient process Product : Stylish yet practical |
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07-Nov-2012 Service: Product:
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Service rating : arrived very quickly, like the text messages letting me know its on its way and when to expect it Product : love it, very useful, good size, takes purse phone, umbrella, loads of useful little pockets as well |
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19-Nov-2012 Service: Product:
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Service rating : I have ordered twice and my order was received in Mackay Queensland Australia within a week. It can take longer than that for something to come to me from Sydney or Melbourne in Australia. Product : When I first opened it I thought it may have been too small but after transferin... Read More. Service rating : I have ordered twice and my order was received in Mackay Queensland Australia within a week. It can take longer than that for something to come to me from Sydney or Melbourne in Australia. Product : When I first opened it I thought it may have been too small but after transfering things into it I was surprised at how much I could get into it |
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21-Nov-2012 Service: Product:
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Service rating : delivered on time and text alert is useful Product : It's a present but looks fine |
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24-Nov-2012 Service: Product:
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Service rating : Service was brilliant Product : Bag was top class. |
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26-Nov-2012 Service: Product:
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Service rating : .Arrived prompt no hassle. Product : Bag as expected, but no soft bag for storage which I have become used to from my other purchases via retail stockists.Also no care instructions included label suggests there should be. |
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26-Nov-2012 Service: Product:
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Service rating : Excellent service, arrived in good condion Product : always love all that Radley have to offer, quality is excellent |
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28-Nov-2012 Service:  Product:
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Service rating : Firstly when i asked for gift wrapped service it would not let me enter any information to be written on the card?? i tried several times??
Secondly there was no confirmation on the order that it had been received from yourselves and no confirmation until i phoned to confirm it had... Read More. Service rating : Firstly when i asked for gift wrapped service it would not let me enter any information to be written on the card?? i tried several times?? Secondly there was no confirmation on the order that it had been received from yourselves and no confirmation until i phoned to confirm it had been despached Product : it looks okay but its a gift for my daughter so at this stage unable to comment on its quality. |
I am so sorry to hear that you had some trouble with your online experience. We are doing everything we can to rectify this and we have forwarded your comments on to our Ecommerce Team. Regards, Alice Radley Customer Services |
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30-Nov-2012 Service: Product:
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Shipping price is too much, out of stock items. |
Many thanks for your feedback.
I'm really sorry to hear that you were disappointed with the shipping costs. These are monitored regularly to make sure that our customers do get the best price possible, however I will definitely feed your comments back to our Operations Team. I'm really sorry to hear that you were disappointed with the shipping costs. These are monitored regularly to make sure that our customers do get the best price possible, however I will definitely feed your comments back to our Operations Team. Regards, Alice Radley Customer Services |
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30-Nov-2012 Service: Product:
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Service rating : Good service - prompt delivery and kept well informed. Product : Love the bag - just right for purse, phone etc. for shopping. |
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