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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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10-Nov-2012 Service:  Product:
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Service rating : Excellent service, arrived in very quick time and in excellent condition. Product : Expensive but good quality. |
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11-Nov-2012 Service:  Product:
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Service rating : I recieved a different size to the one I ordered, as this was their mistake I phone to ask them to correct it to be told they were in able to as they were not in stock. Very disappointing as it was a Christmas present, I will not be using the website again, unfortunate as I really l...
Read More.
Service rating : I recieved a different size to the one I ordered, as this was their mistake I phone to ask them to correct it to be told they were in able to as they were not in stock. Very disappointing as it was a Christmas present, I will not be using the website again, unfortunate as I really like radley products. Product : Lovely product but due to above mistake I will not be ordering more and am awaiting a refund |
Many thanks for your feedback and we are sorry to hear that you have been unhappy with the service that you have received.
If you would like to contact our Customer Services team at onlinestore@radley.co.uk and one of our advisers would be more than happy to source your desired item in on... Read More. Many thanks for your feedback and we are sorry to hear that you have been unhappy with the service that you have received. If you would like to contact our Customer Services team at onlinestore@radley.co.uk and one of our advisers would be more than happy to source your desired item in one of our retail stores. Again many apologies for any disappointment caused. Kind regards, Radley Customer Services |
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15-Nov-2012 Service: Product:
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Service rating : I ordered a pair of slippers in a Small size but I recieved them in a Large, I returned them with a written note that they sent the wrong size and could you please the correct size, I also sent an email to explain, I recieved a confirmation email from Alice Tomkinson in customer ser...
Read More.
Service rating : I ordered a pair of slippers in a Small size but I recieved them in a Large, I returned them with a written note that they sent the wrong size and could you please the correct size, I also sent an email to explain, I recieved a confirmation email from Alice Tomkinson in customer service.
I didn't receive the replacement slippers and my purchase was refunded to my bank. Very poor service and I won't be buying your products again. Regards Edward Dowds Product : Didn't receive the proper order. |
Thank you for taking the time to give us your feedback. Unfortunately as the item was out of stock we were unable to fulfill your order.
Please accept our sincere apologies for the disappointment caused to you. Your comments will help us as we continue to improve our customer ... Read More. Thank you for taking the time to give us your feedback. Unfortunately as the item was out of stock we were unable to fulfill your order. Please accept our sincere apologies for the disappointment caused to you. Your comments will help us as we continue to improve our customer experience. Kind regards, Radley Customer Services |
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15-Nov-2012 Service: Product:
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Service rating : Poor customer service when I phoned the computers were down so the advisor was not able to tell me why small slippers had been se
Nt instead of large. To date I have had no further communication . No slippers and money taken from my card extremely annoyed Product : The order ca... Read More. Service rating : Poor customer service when I phoned the computers were down so the advisor was not able to tell me why small slippers had been se Nt instead of large. To date I have had no further communication . No slippers and money taken from my card extremely annoyed Product : The order came in good time what a pity it was not what I ordered! I sent them back over one week ago asking for correct order and too date heard nothing. Extremely poor service radley |
We are disappointed to hear that you received the incorrect item.
Please accept our sincere apologies for the inconvenience and disappointment caused to you. Our records indicate that we have received your return and a replacement will be sent to you stock permitting. Please accept our sincere apologies for the inconvenience and disappointment caused to you. Our records indicate that we have received your return and a replacement will be sent to you stock permitting. Customer feedback is valuable to us and we do hope that your next experience will not be the same. Kind regards, Radley Customer Services |
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17-Nov-2012 Service: Product:
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Service rating : The delivery service was one of the best I have used will be using it again..... Product : Used Radley a lot in the past always excellent quality ..... |
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17-Nov-2012 Service: Product:
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Service rating : Excellent service from placing my order with Radley. They even sent text to advise delivery day and approximate time of delivery.I'm very pleased with the service and they live up to the quality which the name Radley commands. Product : The quality of slippers is as outstanding ... Read More. Service rating : Excellent service from placing my order with Radley. They even sent text to advise delivery day and approximate time of delivery.I'm very pleased with the service and they live up to the quality which the name Radley commands. Product : The quality of slippers is as outstanding as the quality of Radley handbags. |
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20-Nov-2012 Service: Product:
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Service rating : Free an fast delivery also courier service used really efficient texting a one hour delivery window. Product : The slippers were gorgeous and excellent quality. |
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19-Dec-2012 Service: Product:
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i use RADLEY every xmas time, and always a very good no problem service
A++++++++++++++. |
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22-Dec-2012 Service: Product:
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2 points of criticism, firstly i requested next day delivery and waited in all day friday for it and at 1900hrs on friday, i recieved a text saying delivery would be on the following monday! You could have made clear about next day delivery's need to be ordered before 1200hrs and that i need not hav... Read More. 2 points of criticism, firstly i requested next day delivery and waited in all day friday for it and at 1900hrs on friday, i recieved a text saying delivery would be on the following monday! You could have made clear about next day delivery's need to be ordered before 1200hrs and that i need not have paid the extra cost and not recieved the service........ Also i had a £25 voucher number which i used when ordering but i didn't recieve the £25 discount from the total price either. |
I am sorry to hear that you were disappointed with the delivery of your item, unfortunately items have to be ordered before 12pm to get a next working day delivery. Please accept our sincere apologies for any inconvenience caused.
Also regarding your voucher number a Customer Service Advi... Read More. I am sorry to hear that you were disappointed with the delivery of your item, unfortunately items have to be ordered before 12pm to get a next working day delivery. Please accept our sincere apologies for any inconvenience caused. Also regarding your voucher number a Customer Service Adviser will be in touch right away to try and resolve this matter for you. Regards, Alice Radley Customer Services |
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07-Jan-2013 Service: Product:
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Service rating : Got a telephone call 4 days after ordering to say order was in store ready to collect. Product : Slippers are comfy and cosy |
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