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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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17-Mar-2013 Service: ![]() Product: ![]()
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Service rating : Very poor service using the click & collect service, I felt like I was chasing them rather than they advising me! Product : Great product! |
I'm really sorry to hear that you were disappointed with our Click and Collect service.
I can confirm that all of our items are posted out to our Click and Collect Destinations from our Warehouse and this can take up to 5 working days. Again many apologies for this matter and I... Read More. I'm really sorry to hear that you were disappointed with our Click and Collect service. I can confirm that all of our items are posted out to our Click and Collect Destinations from our Warehouse and this can take up to 5 working days. Again many apologies for this matter and I do hope that you enjoy your new item. Kindest Regards, Alice Radley Customer Services |
05-Apr-2013 Service: ![]() Product: ![]()
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Service rating : Good Product : I was very happy with my purchase this is my sixth radley bag and I love them all last two purchases where not up to the mark which I returned .also how does this promotion code work?i got my last bags from debenham and we get more discount the shop discount and ... Read More. Service rating : Good Product : I was very happy with my purchase this is my sixth radley bag and I love them all last two purchases where not up to the mark which I returned .also how does this promotion code work?i got my last bags from debenham and we get more discount the shop discount and radleys own.but debenham doesn't keep Radley anymore so I shop online now. Thanks. Shukla |
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16-Apr-2013 Service: ![]() Product: ![]()
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Service rating : Fast and efficient service Product : A gorgeous workbag with all the space and zippy bits I need on a daily basis. |
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16-Apr-2013 Service: ![]() Product: ![]()
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Service rating : Usual excellent service Product : Just what I wanted |
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19-Apr-2013 Service: ![]() Product: ![]()
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Service rating : Quick delivery. Product : Very nicely made bag! Can put A4 documents in it easily, so good as a work bag too, although a 13inch laptop can't fit in due to the slightly smaller top. |
I am so sorry to hear that this matter.
If you could kindly email us at onlinestore@radley.co.uk with an image of the faulty item and we can look into this matter right away. Please accept our sincere apologies this matter. Kindest Regards, Alice Radley Custo... Read More. I am so sorry to hear that this matter. If you could kindly email us at onlinestore@radley.co.uk with an image of the faulty item and we can look into this matter right away. Please accept our sincere apologies this matter. Kindest Regards, Alice Radley Customer Services |
21-Apr-2013 Service: ![]() Product: ![]()
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Excellent products | |
21-Apr-2013 Service: ![]() Product: ![]()
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Service rating : Great company to deal with delivery is quick and no fuss. Product : The products are of high quality and the styles are very modern, i love the two bags I have just bought. |
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27-Apr-2013 Service: ![]() Product: ![]()
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Service rating : Quick delivery great bag and great price! Product : Fabulous bag! |
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02-May-2013 Service: ![]() Product: ![]()
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Service rating : The service was excellent. Product : The bag has no fastening! I completely dislike unsecured bag. And pictures and video on your website coudn't help me to realize it. I sent this bag back and now I am waiting for money back. Sorry. |
It is fantastic to hear that you received excellent service.
However I am really sorry to hear that you were disappointed with the fastening of that bag that you have ordered. Of course as soon as we receive the item back, a full refund will take place for you. If you would li... Read More. It is fantastic to hear that you received excellent service. However I am really sorry to hear that you were disappointed with the fastening of that bag that you have ordered. Of course as soon as we receive the item back, a full refund will take place for you. If you would like any help in locating an alternative item then please do not hesitate to contact us directly at onlinestore@radley.co.uk for further assistance. Kindest Regards, Alice Radley Customer Services |
11-May-2013 Service: ![]() Product: ![]()
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Service rating : Excellent speedy service. Thank you. Product : Lovely product -- the usual great Radley quality. I shall enjoy using the bag this summer. Nice big capacious bag with plenty of pockets and over the shoulder which I love.It makes me feel much safer when out and about. |
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