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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
07-Nov-2012 Service:  Product: 
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I understand the website had just been redesigned/updated - but it was terribly slow and I didn't receive order confirmation for around 30 mins. I had doubts that my order was even successful!. |
Thank you for you feedback.
We are sorry to hear you did not receive your order confirmation please accept our sincere apologies. We can confirm that we will forward your details to our Operations Team to investigate this. We can confirm your order has now been disp... Read More. Thank you for you feedback. We are sorry to hear you did not receive your order confirmation please accept our sincere apologies. We can confirm that we will forward your details to our Operations Team to investigate this. We can confirm your order has now been dispatched. Please do not hesitate to contact us if you do require any other assistance. Kind regards, Radley Customer Services |
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12-Nov-2012 Service: Product:
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Service rating : excellent service delivery is always spot on within the hour they state, top quality items Product : lovely quality mug very pleased with it |
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12-Nov-2012 Service: Product:
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Service rating : Sent wrong item Product : Sent wrong item |
Many thanks for your feedback.
We are extremely sorry to hear that you have been sent the wrong item. Please do contact our Customer Services team at onlinestore@radley.co.uk and they will be able to assist you with sourcing your desired item. Please accept our sinc... Read More. Many thanks for your feedback. We are extremely sorry to hear that you have been sent the wrong item. Please do contact our Customer Services team at onlinestore@radley.co.uk and they will be able to assist you with sourcing your desired item. Please accept our sincere apologies for any disappointment caused. Kind regards, Radley Customer Services |
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13-Nov-2012 Service: Product:
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Service rating : Very Good Product : Very Good |
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14-Nov-2012 Service: Product:
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The new website is appauling, gave errors, was unable to place order, never received reply to e-mail feedback form completed and when I telephoned two people I spoke to where completely useless, I worked out myself that the error (Error !) was due to my address not being correctly formatted. |
Many thanks for your feedback.
We are sorry to hear about your dissatisfaction in regards to your online experience. We will pass on your feedback to our website team as we are always striving to improve our services. Again many apologies for any inconvenience caus... Read More. Many thanks for your feedback. We are sorry to hear about your dissatisfaction in regards to your online experience. We will pass on your feedback to our website team as we are always striving to improve our services. Again many apologies for any inconvenience caused and we do hope that you enjoy your Radley purchases. Kind regards, Radley Customer Services |
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15-Nov-2012 Service: Product:
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Service rating : Terrible. I placed an order 8th November on next day delivery. Still no delivery and told all sorts from the useless customer services. They didn't even acknowledge the contact us emails Product : Didn't receive |
We are really sorry to hear how dissatisfied you have been with your online shopping experience. Customer feedback is valuable to us and we hope that your next experience will not be the same.
Radley is actively working towards improving service levels and your feedback has proved to be ... Read More. We are really sorry to hear how dissatisfied you have been with your online shopping experience. Customer feedback is valuable to us and we hope that your next experience will not be the same. Radley is actively working towards improving service levels and your feedback has proved to be invaluable. Kind regards, Radley Customer Services |
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16-Nov-2012 Service: Product:
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Excellent service | |
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18-Nov-2012 Service: Product:
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ARRIVED IN PLENTY OF TIME NO PROBLEMS | |
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19-Nov-2012 Service: Product:
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Service rating : great website, easy to use, product arrived quickly Product : lovely item, 5 stars |
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19-Nov-2012 Service: Product:
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Am a Radley fan and now have a mug and diary to go with my many bags, purses and umbrellas. Will carry on purchasing items. Just love it all. | |
| Read more reviews on Feefo test | ||
The green, green grass of home
Out of all the city focuses that have been featured on the Radley blog, there was one in particular that I was looking forward to writing. Although London is my home now I grew up in a small village in … Continue reading 