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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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29-Nov-2012 Service:  Product: 
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I was disappointed that I didn't receive any kind of confirmation that my order had been received. I also couldn't log in to the radley account that I created as ordering to check. This made me think that I had not completed the order and so I put it through again... Now I have two! I will now have ... Read More. I was disappointed that I didn't receive any kind of confirmation that my order had been received. I also couldn't log in to the radley account that I created as ordering to check. This made me think that I had not completed the order and so I put it through again... Now I have two! I will now have the hassle of having to return the second one. I think you need to improve this by sending an automatic email to confirm the order to your customers at time of purchase. |
Really sorry that you have had trouble with our website. All of our customers should receive confirmation emails. We have been experiencing technical difficulties with this service which is currently being rectified.
Apologies for this inconvenience. Regards, Alice Rad... Read More. Really sorry that you have had trouble with our website. All of our customers should receive confirmation emails. We have been experiencing technical difficulties with this service which is currently being rectified. Apologies for this inconvenience. Regards, Alice Radley Customer Services |
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12-Dec-2012 Service: Product:
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Service rating : good website, had to search for money off voucher though which I thought was a little bit crafty. Product : It looks good to me but my wife will be the judge come christmas day :) |
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26-Dec-2012 Service: Product:
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I was very disappointed to receive the attached email after I ordered the previous day. The email contained the items I ordered at substantially reduced prices. I was tempted to return the items I purchased. It would be easier you just send me the appropriate credit.
I have been a loyal customer ... Read More. I was very disappointed to receive the attached email after I ordered the previous day. The email contained the items I ordered at substantially reduced prices. I was tempted to return the items I purchased. It would be easier you just send me the appropriate credit. I have been a loyal customer for year and bought up to 10 handbags at Christmas. If I do not receive a credit I will not buy again. |
I'm really sorry to hear that you were unhappy with the items you have purchased going into promotion.
A Customer Service Adviser will be in touch with you shortly to get some more details from you about this matter. Regards, Alice Radley Customer Services |
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16-Jan-2013 Service: Product:
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The purse was for me and was lovely and the bag was for my daughter. She loved it and her laptop was soon in it and very much at home! Great bag, excellent quality and service :) | |
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17-Jan-2013 Service: Product:
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Service rating : Great range, delivery on time. Product : Very good, just what she wanted! |
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18-Jan-2013 Service: Product:
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love the quality of the products | |
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28-Jan-2013 Service: Product:
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Service rating : delivered as texted packaging good really pleased Product : very pleased already have large bag in this range this will just make transporting my laptop so easy and not worrying about its safety , I have purchased Radley products for many years and always been pleased so look ... Read More. Service rating : delivered as texted packaging good really pleased Product : very pleased already have large bag in this range this will just make transporting my laptop so easy and not worrying about its safety , I have purchased Radley products for many years and always been pleased so look forward to many happy years of use |
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31-Jan-2013 Service: Product:
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Very impressed how quick my order was delivered. | |
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06-Feb-2013 Service: Product:
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Service rating : paid for next and it arrived next day very impressed. Product : sizing is for the whole bag not the sleeve inside. My laptop fits in the bag but not into he padded sleeve. Would be handy to put what size laptop this bag can hold. |
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