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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
28-Nov-2012 Service:  Product: 
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Service rating : asked for gift wrap didnt get it, the gift message was on a bent bit of card, the bag was just in a polythene bag no box, for an expensive bag rubbish packaging. asked for next day delivery didnt get it. Product : Lovely bag but sent back due to rubbish service. |
This is terrible news!
I am sorry to hear that your experience did not meet your expectations. Our goal is to ensure every customer has a flawless experience with us and I am disappointed to hear that we have failed on this occasion. We value your feedback and will ensure this is feedback to ou... Read More. This is terrible news! I am sorry to hear that your experience did not meet your expectations. Our goal is to ensure every customer has a flawless experience with us and I am disappointed to hear that we have failed on this occasion. We value your feedback and will ensure this is feedback to our Dispatch and Operations Team. As a gesture of goodwill I will be sending you a small gift for the disappointment caused. Regards, Alice Radley Customer Services |
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30-Dec-2012 Service: Product:
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Excellent service with prompt delivery and notification beforehand to ensure we were at home, with the facility to rearrange if inconvenient. I ordered on 24th December and had the bag in my sticky fingers on 27th! | |
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12-Jan-2013 Service: Product:
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Service rating : Excellent service thank you Product : Excellent service thank you |
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| Read more reviews on Feefo test | ||
Spot the Scottie at Fashion’s Night Out
Our beautiful dogs were out in force on Thursday at Fashion’s Night Out. Dressed to the nines in exclusive I heart Radley dog coats they caused quite a stir along Bond Street, Covent Garden and Westfield White City. The glamorous group got … Continue reading 
The Holloway – buy now love for ever!
The simple but oh-so-sophisticated Holloway collection has been around for a few seasons, each time introducing new must have shapes and styles. Last season it appeared in the campaign and was Laura Bailey’s favourite bag! Combining elegance and functionality perfectly, with handy … Continue reading 