International Returns Policy

Radley & Co does not provide a free returns or exchange service for any orders shipped outside of the UK and any charges incurred for returning goods back to us for exchange or refund are the responsibility of the recipient. We will not reimburse the postal charges of returning an item or refund the original delivery charge unless that item is being refunded because it is faulty or has been sent to you in error. Items originally dispatched to the UK but returned from an international address will be subject to the International Returns Policy.

We strongly recommend that the recipient use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until the recipient has received credit for the returned items. We can only refund or exchange an item if it is returned to us within 28 days of receipt. We regret that we cannot be held responsible for non-delivery of returned goods. The goods must be returned unused, in their original packaging including the dog tag, dust bag and labels. All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

We will email you to let you know once your parcel has been received and your refund has been processed.
In the event that your item is faulty or incorrect, please contact us so that we can arrange for this item to be returned.

International Exchange Policy

Radley & Co does not offer a free exchange service for any orders shipped outside of the UK, items may be returned using the returns policy described above for a full refund of the items purchased. Customers requiring alternative items will be required to place a new order that will include the international delivery charge.
For help in how to return or exchange your item from an international destination, please click here