Help
Ordering online
Delivery
Returns
Damages /Faulty Goods
Terms and Conditions
Ordering online
How do I place an order?
Placing an order is easy. Simply follow these steps:
Shop our website by browsing through our product range
Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.
Add an item to your shopping basket by clicking the "Add to shopping basket" button on the product page
Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the 'Remove' button next to the item.
You can continue shopping by selecting the "Continue Shopping" button
You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Basket" option at the top of the homepage
Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible
Complete your order by selecting "Checkout" and then follow the steps
Should you need further assistance with placing an order please contact our Customer Services Team on 08450 707080, who would be happy to assist you.
Is it safe to use my card on your website?
We realise how important it is to securely store any information that you provide us. The Radley transactional web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously.
You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.radley.co.uk in your browser address window, also a small locked padlock will appear in your browser window.
What payment methods do you accept online?
We accept all major credit and debit cards, with the exception of Solo cards.
Delivery
What delivery options are there?
We offer 2 delivery services: Standard and Next Day.
Standard service: £5
On this service your order should reach you in 3-5 working days.
Next Day delivery: £8.50
On this service your order must be placed by 1pm to be despatched that day for delivery the following working day. This service is only available on orders placed Monday to Thursday. Please note that Next Day delivery is not available on Bank Holidays.
Where do you deliver to?
We deliver to all addresses in the UK, with the exception of the Channel Islands. We regret we are unable to deliver to the Republic of Ireland or other overseas addresses.
Please note that we are currently not able to deliver to P.O. Boxes and British Forces Post Offices.
Do I have to sign for my parcel?
We use a signed for service with Parcel Force so you will need to sign for the goods when they are delivered. In an event that you are not available Parcel Force will return the goods to a local post office or attempt another delivery. They should leave you a card to indicate what course of action they have taken.
How can I track my order?
You can track the process of your order in the My Account section of the website. Once your order has been dispatched you will receive a tracking email with a tracking number which you can use to track your order on www.parcelforce.com.
Returns
What is your returns policy?
We hope that your order will be just what you want. However, if you change your mind about any products in your order you can return them for any reason within 28 days for a refund or exchange. Goods must be unused and in the original packaging. The delivery charge on the original order is non-refundable.
If you need to return a product to us for refund or exchange please fill in the Returns Card detailing why you are returning your products and if you would like an exchange or refund and return it with the goods to:
Radley Website Returns Dept
Radley + Co
Unit 1, Site B
Etheridge Avenue
Brinklow
Milton Keynes
MK10 0BP
Please note that you will need to arrange and pay for the return of products to us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. Radley cannot accept responsibility for parcels lost in transit.
If you request an exchange we will contact you to action the exchange. This will involve placing a new order and taking payment details from you again. Shipping will not be payable on the exchange order.
Refunds will be processed within 15 working days from receipt by our Returns Department. Once a refund has been processes you will receive a confirmation email from our Payment Service provider Worldpay.
Damaged / Faulty Goods
My goods are faulty/damaged, what do I do?
If your goods are damaged or faulty when you receive them please contact our Customer Services team on onlinestore@radley.co.uk or 08450 707080 who will advise you how to return the product to us.
If you request a refund or replacement due to faulty goods, we will assess the faulty products. If appropriate we will either refund you the value of the product and the original delivery charge, or action a replacement for which you will not be charged additional postage.
Refunds will be processed within 15 working days from receipt by our Returns Department. Once a refund has been processes you will receive a confirmation email from our Payment Service provider Worldpay.
If you request an exchange we will contact you by telephone to refund the original order and action the exchange. This will involve placing a new order and taking payment details from you again. Shipping will not be charged on the exchange order.
If you request a refund we will contact you by email to let you know that the refund has been processed. This typically takes 15 working days.
If your goods are damaged or faulty when you receive them, please contact our Customer Services team on onlinestore@radley.co.uk or 08450 707080 who will advise you how to return the product to us. If you would like an exchange or refund due to faulty goods, we will assess the faulty products when they are returned to us and if appropriate either refund you the value of the product and the original delivery charge, or action an exchange for which you will not be charged additional postage.