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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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07-Nov-2012 Service:  Product: 
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I understand the website had just been redesigned/updated - but it was terribly slow and I didn't receive order confirmation for around 30 mins. I had doubts that my order was even successful!. |
Thank you for you feedback.
We are sorry to hear you did not receive your order confirmation please accept our sincere apologies. We can confirm that we will forward your details to our Operations Team to investigate this. We can confirm your order has now been disp... Read More. Thank you for you feedback. We are sorry to hear you did not receive your order confirmation please accept our sincere apologies. We can confirm that we will forward your details to our Operations Team to investigate this. We can confirm your order has now been dispatched. Please do not hesitate to contact us if you do require any other assistance. Kind regards, Radley Customer Services |
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11-Nov-2012 Service: Product:
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12-Nov-2012 Service: Product:
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Good, fast delivery. | |
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14-Nov-2012 Service: Product:
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Very quick delivery and very well packaged | |
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14-Nov-2012 Service: Product:
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The delivery was amazingly quick! Both items ordered were as described and I'm very happy with them. | |
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15-Nov-2012 Service: Product:
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Excellent communication and delivery service. | |
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17-Nov-2012 Service: Product:
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Service rating : I was informed in plenty of time when exactly the delivery would take place both by
e-mail & by phone. I found this very helpful & so did not have to worry about missing the delivery AND it was on time. Thankyou. Product : It is very beautiful just like all your pro... Read More. Service rating : I was informed in plenty of time when exactly the delivery would take place both by e-mail & by phone. I found this very helpful & so did not have to worry about missing the delivery AND it was on time. Thankyou. Product : It is very beautiful just like all your products. |
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20-Nov-2012 Service: Product:
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Service rating : Service ok but no email confirmation -arrived fairly quickly. Product : This wasn't the product I expected at all so I returned - no box for item either? Not usual Radley standard. Not worth the money either. |
Many thanks for your feedback.
We are sorry to hear that you have been dissatisfied with your online shopping experience. If you do require any further assistance in ordering your desired item then do please contact us at onlinestore@radley.co.uk. Kind regards, <... Read More. Many thanks for your feedback. We are sorry to hear that you have been dissatisfied with your online shopping experience. If you do require any further assistance in ordering your desired item then do please contact us at onlinestore@radley.co.uk. Kind regards, Radley Customer Services |
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22-Nov-2012 Service: Product:
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Service rating : The item I ordered (iphone case) is not nig enough for my iphone 5! But the producr description does not state it is only for certain generations...
I have emailed Radley but am still awaiting a reply. Product : I love the design of the product but it doesnt fit my iphone. |
Many thanks for your feedback.
We are extremely sorry to hear about your dissatisfaction with the product that you purchased. Unfortunately we do not currently have a case that fits the iphone 5. If you sign up to our newsletter on www.radley.co.uk you will be kept up-to-date w... Read More. Many thanks for your feedback. We are extremely sorry to hear about your dissatisfaction with the product that you purchased. Unfortunately we do not currently have a case that fits the iphone 5. If you sign up to our newsletter on www.radley.co.uk you will be kept up-to-date with all of our newest product releases. Again many apologies for any disappointment caused. Kind regards, Radley Customer Services |
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24-Nov-2012 Service: Product:
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Service rating : all very good but the i phone was not a flip case so no good for my purpose. i have had to return the item but very impressed re return instructions Product : not a flip case |
Many thanks for your feedback.
We are sorry to hear that you have been dissatisfied with the item you purchased. However we are extremely happy to hear that you found the return information easy to use. Kind regards, Radley Customer Services |
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