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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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06-Dec-2012 Service:  Product:
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Service rating : Excellent efficient service Product : Love the phone cases.Pretty and good quality. |
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15-Dec-2012 Service: Product:
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easy to order and products delivered quickly and properly wrapped for transit. | |
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22-Dec-2012 Service: Product:
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Excellent speedy service and kept informed of delivery time | |
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25-Dec-2012 Service: Product:
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Service rating : Paid for next day delivery - it wasn't obvious what the cut off for this was - should be much clearer as it took 2 full days to arrive. Product : Exceptional quality for good value! |
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26-Dec-2012 Service:  Product:
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Service rating : Next day delivery did not happen causing a wasted days leave from work.
£5 gift wrapping was a large damaged / scruffy box and not seasonal. Product : Bought to achieve the required trigger price for "free" next day delivery.Which turned out to be excellent mark... Read More. Service rating : Next day delivery did not happen causing a wasted days leave from work. £5 gift wrapping was a large damaged / scruffy box and not seasonal. Product : Bought to achieve the required trigger price for "free" next day delivery.Which turned out to be excellent marketing to the gullible . But at least it almost matched the handbag. |
I'm so sorry to hear that you were disappointed with the delivery of your item. I have looked into your order and because you ordered after 12 noon on the 19th of December the delivery will have been made on the 21st of December. However I am really sorry for any disappointment this may have caused....
Read More.
I'm so sorry to hear that you were disappointed with the delivery of your item. I have looked into your order and because you ordered after 12 noon on the 19th of December the delivery will have been made on the 21st of December. However I am really sorry for any disappointment this may have caused.
I'm also really sorry to hear about the gift wrap which you received. If you would like a replacement gift box sent out to you then please contact us directly on 08450707080 and we will send one out right away. Regards, Alice Radley Customer Services |
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28-Dec-2012 Service: Product:
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Service rating : Buying a bag on line is ok if you have seen the item and tried it on in the shop first otherwise it may not be exactly right. Nice and excellent quality but may not hang as expected from the online picture. Product : Purse to go with bag was changed in shop when I went to collec... Read More. Service rating : Buying a bag on line is ok if you have seen the item and tried it on in the shop first otherwise it may not be exactly right. Nice and excellent quality but may not hang as expected from the online picture. Product : Purse to go with bag was changed in shop when I went to collect it because it was a bit chunkier than I realised from online pic. Excellent service from a rushed off her feet staff member in the Kingston upon Thames shop. |
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03-Jan-2013 Service: Product:
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Receiving a telephone call to advise me my order was ready for collection was very impressive. Radley go above and beyond what a customer expects. Excellent customer service and a very satisfied customer. | |
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18-Jan-2013 Service: Product:
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Service rating : This is my third handbag from Radley and all of them are great, fine and elegant. Product : same |
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19-Jan-2013 Service: Product:
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Service rating : excellent service, goods arrived very quickly Product : nice snug fitting case and excellent value in the sale |
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25-Jan-2013 Service: Product:
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Brilliant prices in the sale and fast delivery good quality products Thank you | |
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