- You may also like
- Recently viewed
- Reviews
- In the blog
FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
30-Nov-2012 Service:  Product:
|
Service rating : Good communication re: delivery and ability to change date. Product : Christmas present so not yet used but product appears good |
|
|
20-Dec-2012 Service: Product:
|
Service rating : Excellent service and de
Inverted on time Product : Product as described on line and very good quality |
|
|
25-Dec-2012 Service: Product:
|
Item delivered promptly, with regulary and accurate updates. | |
27-Dec-2012 Service:  Product:
|
Service rating : The assistant was very rude when I asked about the returns policy as the present was a gift. I have comment that I didn't think it was a very long period of time and she launched in to how it is and she works 7 days a week and has time to fit in personal things such as returning goo...
Read More.
Service rating : The assistant was very rude when I asked about the returns policy as the present was a gift. I have comment that I didn't think it was a very long period of time and she launched in to how it is and she works 7 days a week and has time to fit in personal things such as returning goods. Product : The present was a gift to accompany a handbag bought earlier in the year. |
I am so sorry that you had a negative experience with one of our assistants, and that you did not receive satisfactory advice.
If you do require any assistance regarding our returns policy then please contact our customer Services Team directly at 08450707080 and one of our advisers would... Read More. I am so sorry that you had a negative experience with one of our assistants, and that you did not receive satisfactory advice. If you do require any assistance regarding our returns policy then please contact our customer Services Team directly at 08450707080 and one of our advisers would be more than happy to help you. Regards, Alice Radley Customer Services |
|
31-Dec-2012 Service: Product:
|
Service rating : Despite paying for next day delivery did not received it untill third day. Product : Daughter in law was delighted with it. |
I am so sorry to hear that your item reached you late, and of course because of this we will refund you fully for the delivery charges.
Again many apologies for this matter, and I do hope that your Daughter in Law continues to enjoy her new Radley item Regards, Alice Ra... Read More. I am so sorry to hear that your item reached you late, and of course because of this we will refund you fully for the delivery charges. Again many apologies for this matter, and I do hope that your Daughter in Law continues to enjoy her new Radley item Regards, Alice Radley Customer Services |
|
03-Jan-2013 Service: Product:
|
Service rating : Very impressed with the delivery service used by Radley. Texts were received to advised of delivery date and then further texts to inform of delivery time. Very good. Product : Pefect purse to match my Grosvenor handbag. |
|
|
10-Jan-2013 Service: Product:
|
I paid for next day delivery which website dated as last Saturday, my recipient then got a text saying it would be delivered on Monday. Why did I pay for next day delivery??????? |
Many thanks for taking the time to feed back you comments.
To qualify for the next working day delivery service, orders have to be placed before 12 noon and as you ordered after this time unfortunately the order was rolled over to the next working day for delivery. Please accep... Read More. Many thanks for taking the time to feed back you comments. To qualify for the next working day delivery service, orders have to be placed before 12 noon and as you ordered after this time unfortunately the order was rolled over to the next working day for delivery. Please accept our sincere apologies for any confusion caused. Regards, Alice Radley Customer Services |
|
11-Jan-2013 Service: Product:
|
Happy with service, had no problems | |
| Read more reviews on Feefo test | ||
The Grosvenor Collection
Inspired by the beautiful square in Mayfair,London, the Grosvenor collection, which first launched in 2008, has been a best-selling style ever since. Crafted from the highest selection of leather and tanned in a traditional air drying, the Grosvenor is instantly recognisable for its rich and luxurious texture. The Grosvenor collection has … Continue reading 
Spot the Scottie at Fashion’s Night Out
Our beautiful dogs were out in force on Thursday at Fashion’s Night Out. Dressed to the nines in exclusive I heart Radley dog coats they caused quite a stir along Bond Street, Covent Garden and Westfield White City. The glamorous group got … Continue reading 
The Studded Grosvenor
The wait is over – Radley’s hotly anticipated Studded Grosvenor has arrived in store this week. Press caught the first glimpse of the Studded Grosvenor’s at our AW12 press day and we began to see many tweets, messages and snaps … Continue reading 
Laura Bailey’s Dreaming Of…
In an ideal world my classic white Christmas; ice-skating with the kids, London cocktails with friends and cosy fireside nights with my family, will come early this year, and then I’ll shed all my winter layers, pack up sackfuls of … Continue reading 