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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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25-Nov-2012 Service:  Product:
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Service rating : Usually excellent but last week I telephoned Customer Services on Monday afternoon and again on Tuesday morning but did not receive a return call until late on Friday afternoon. Product : Beautiful bag but as it is too large it was returned. I have ordered a small Georgiana! |
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04-Dec-2012 Service: Product:
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Service rating : Great quality at more reasonable prices. Designs/colours can be a bit hit and miss. However, my Grosvenor handbag is one of the best handbags that I have ever owned. Product : Well-made, looks good quality. Useful outer slip pocket at back for travel tickets. Sturdy strap. Fits ... Read More. Service rating : Great quality at more reasonable prices. Designs/colours can be a bit hit and miss. However, my Grosvenor handbag is one of the best handbags that I have ever owned. Product : Well-made, looks good quality. Useful outer slip pocket at back for travel tickets. Sturdy strap. Fits my purpose of a lightweight, small, second handbag. Would have liked a second zip pocket inside. Excellent that it is a flap-over design. I'd have liked a very slightly sturdier flap - but that's a quibble. Overall, great! |
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14-Dec-2012 Service: Product:
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Wonderful service | |
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15-Jan-2013 Service: Product:
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Service rating : As described in the order. Liked the text to tell me the time of delivery saying 9:45 - 10:45 - would you believe it arrived dead on 9:45 - superb - polite as well so what more could you ask there. Product : Didn't want to put Good or Poor but Average. Ordered in the sale afte... Read More. Service rating : As described in the order. Liked the text to tell me the time of delivery saying 9:45 - 10:45 - would you believe it arrived dead on 9:45 - superb - polite as well so what more could you ask there. Product : Didn't want to put Good or Poor but Average. Ordered in the sale after seeing product on internet. I desperately needed this for work and the style of the bag for my needs was perfect so did not have time to send back. Must say I was disappointed with the condition and colour (much more blue than the image) and there was a very small scuff just inside the flap - I know I probably would end up scuffing myself but I did expect the bag to be perfect from the off. Needless to say I won't be buying from the internet again. |
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26-Jan-2013 Service: Product:
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Service rating : Spot on delivery ordered Saturday night, arrived Monday afternoon, and that was standard deliery! Product : A quality product. Cannot fault the bag in any way at all. Very well designed also. |
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01-Feb-2013 Service: Product:
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Service rating : Great products and service - cannot be faulted Product : Products always great, the only problem was that the product delivered didn't match what I was expecting |
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