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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
15-Nov-2012 Service:  Product:
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Service rating : Terrible. I placed an order 8th November on next day delivery. Still no delivery and told all sorts from the useless customer services. They didn't even acknowledge the contact us emails Product : Didn't receive |
We are really sorry to hear how dissatisfied you have been with your online shopping experience. Customer feedback is valuable to us and we hope that your next experience will not be the same.
Radley is actively working towards improving service levels and your feedback has proved to be ... Read More. We are really sorry to hear how dissatisfied you have been with your online shopping experience. Customer feedback is valuable to us and we hope that your next experience will not be the same. Radley is actively working towards improving service levels and your feedback has proved to be invaluable. Kind regards, Radley Customer Services |
16-Nov-2012 Service:  Product:
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Really good | |
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24-Nov-2012 Service: Product:
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Easy to use website and very efficient e-mail follow-ups | |
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28-Nov-2012 Service: Product:
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Very quick and efficient | |
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03-Dec-2012 Service: Product:
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I purchased these goods and couldn't find the link to the free bauble. I emailed and got a response named to another person. On challenging this I still didn't get anywhere with having the free gift sent out. I did get a dog tag. I spent alot of money and still feel that because I couldn't find the ... Read More. I purchased these goods and couldn't find the link to the free bauble. I emailed and got a response named to another person. On challenging this I still didn't get anywhere with having the free gift sent out. I did get a dog tag. I spent alot of money and still feel that because I couldn't find the link for the free gift I've been stung. If a free gift is applicable for spending a certain amount I feel it should automatically be sent with the order. |
Many thanks for your comments.
We are sorry to hear of your disappointment and will ensure our Online Team are aware of this. Please accept our sincere apologies for any disappointment caused and thank you for taking the time to forward your feedback to us. Kind regard... Read More. Many thanks for your comments. We are sorry to hear of your disappointment and will ensure our Online Team are aware of this. Please accept our sincere apologies for any disappointment caused and thank you for taking the time to forward your feedback to us. Kind regards, Radley Customer Services |
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12-Dec-2012 Service: Product:
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Very good. | |
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12-Dec-2012 Service: Product:
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love the upgraded webpage. although over 1 weekend could not order, not sure if it was a one off. | |
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21-Dec-2012 Service: Product:
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Fantastic service | |
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25-Dec-2012 Service: Product:
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Service rating : See next question Product : I didn't get a call to say it had been delivered & was unable to track it as advised, other than that good |
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26-Dec-2012 Service: Product:
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Had next day delivery and parcel arrived by courier in less than 24 hours :) | |
| Read more reviews on Feefo test | ||