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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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07-Nov-2012 Service:  Product:
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Service rating : Quick delivery. Product : Excellent product. A great present |
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07-Nov-2012 Service:  Product:
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Service rating : Order failed and website ordering proved to be difficult with regards to getting the entering promotion code Product : very high quality product. my fiance will love it. |
Thank you for your feedback.
We are sorry to hear that you experienced difficulties with registering your order. Our records indicate that a customer service representative has contacted you with regards to your order via email, however should you wish to discuss this matter with us furth... Read More. Thank you for your feedback. We are sorry to hear that you experienced difficulties with registering your order. Our records indicate that a customer service representative has contacted you with regards to your order via email, however should you wish to discuss this matter with us further please feel free to contact our customer services department on 08450707080. Kind regards, Radley Customer Services |
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07-Nov-2012 Service: Product:
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Service rating : excellent transaction Product : absolutely beautiful product |
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09-Nov-2012 Service: Product:
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Service rating : Love Radley products Product : A very pretty purse & the right size to be practical too! |
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12-Nov-2012 Service: Product:
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Have bought from Radley many times. Great products and excellent service | |
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12-Nov-2012 Service: Product:
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Was sent the wrong size of slippers. Other online companies like Fatface immediately send out the correct item if they have made a mistake and refund you when you send original item back. I had to send them back and am still waiting for their replacement. They were meant for a birthday present. Als... Read More. Was sent the wrong size of slippers. Other online companies like Fatface immediately send out the correct item if they have made a mistake and refund you when you send original item back. I had to send them back and am still waiting for their replacement. They were meant for a birthday present. Also, I wanted a diary but it was out of stock. I sent an email asking when it would be back in so I could order everything together, paying only 1 delivery charge. Was sent a terse email, saying that you didn't give out that kind of information. I ordered without it, only to see it come back into stock the following day. Quite annoyed and just went and bought it direct from House of Fraser. |
Many thanks for your feedback.
We are extremely sorry to hear that you have been dissatisfied with your online shopping experience. We are also sorry to hear about the email that was sent to you and we are currently investigating this matter. We do hope that you enjo... Read More. Many thanks for your feedback. We are extremely sorry to hear that you have been dissatisfied with your online shopping experience. We are also sorry to hear about the email that was sent to you and we are currently investigating this matter. We do hope that you enjoy your Radley products that you have purchased and please do contact us at onlinestore@radley.co.uk if you do require any other information. Kind regards, Radley Customer Services |
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16-Nov-2012 Service: Product:
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Service rating : Radley service is always very good Product : The colour is slightly different to the colour it appears on the web site but this wasn't a problem for me (I was expecting it to be slightly more on the grey side) |
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17-Nov-2012 Service: Product:
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Service rating : Easy to use website selling quality items. The service is quick and the updates of order progress a huge help. Product : Absolutely brilliant! Brought as a gift but need to get one for myself! |
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17-Nov-2012 Service: Product:
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Service rating : Very good excellent service Product : Very good |
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19-Nov-2012 Service: Product:
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Service rating : I was really happy with the service, my order arrived within a couple of days; very swift. Product : Lovely product I am really happy with it and think my mum will love it when she opens it on Christmas morning. |
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