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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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17-Feb-2013 Service:  Product:
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really quick delivery | |
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25-Feb-2013 Service: Product:
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Really amazed how quickly my order was processed | |
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09-Mar-2013 Service: Product:
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Service rating : Great company, professional website, service and quality product. Product : Good quality, very pretty. Only issue is that the product falls very low so I will have to have more holes punched in the strap to enable it to be worn at a suitable length. |
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13-Mar-2013 Service: Product: 
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Service rating : excellent service and fast delivery Product : strap too long and not leather trim as expected plus position of buckle did not facilitate shortening length of strap, disappointed as am short and meant bag when used cross body hanging by knees. Material used for bag poor finish ap... Read More. Service rating : excellent service and fast delivery Product : strap too long and not leather trim as expected plus position of buckle did not facilitate shortening length of strap, disappointed as am short and meant bag when used cross body hanging by knees. Material used for bag poor finish appeared and felt like made of pvc did not feel value for money |
Many thanks for your feedback.
It is fantastic to hear such positive feedback for the service and delivery. However I am really sorry to hear how unhappy you were with the item that you purchased. Please do not hesitate to return the item to us for a full refund using your pre-... Read More. Many thanks for your feedback. It is fantastic to hear such positive feedback for the service and delivery. However I am really sorry to hear how unhappy you were with the item that you purchased. Please do not hesitate to return the item to us for a full refund using your pre-paid label. If you would like any assistance in finding an alternative item then please do not hesitate to contact us directly at onlinestore@radley.co.uk Again many apologies for the disappointment caused. Kindest Regards, Alice Radley Customer Services |
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15-Apr-2013 Service: Product:
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Very impressed with fast delivery | |
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29-Apr-2013 Service: Product:
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Service rating : Very quick service, well packed and arrived safely. The product was what I ordered and enclosed information was clear. Product : I knew the bag was not leather and I imagined it was more like an oil skin but it looked plastic when it arrived. I returned the product |
It's great to hear that you received a quick service and that the parcel arrived safely.
However I am so sorry to hear how disappointed you were with the product, please be assured that as soon as we receive the item back a full refund will be processed for you. If you would li... Read More. It's great to hear that you received a quick service and that the parcel arrived safely. However I am so sorry to hear how disappointed you were with the product, please be assured that as soon as we receive the item back a full refund will be processed for you. If you would like any help in finding an alternative product then please do not hesitate to contact us on 08450707080. Kindest Regards, Alice Radley Customer Services |
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16-May-2013 Service: Product:
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Really quick delivery time. | |
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16-May-2013 Service: Product:
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It's excellent | |
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17-May-2013 Service: Product:
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Service rating : Easy to order products online with great discount and very quick delivery. Product : Fab.I love my bag and all my work colleagues were jealous I have a Radley and they dont. |
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18-May-2013 Service: Product:
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Service rating : my order was dispatched very quickly and the courier had delivery time down to a specific hour, which is a fantastic help! Product : although the bag I bought is totally different than I usually buy, the Radley quality is still very high |
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