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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
28-Dec-2012 Service:  Product: 
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Service rating : Wrong colour product sent first time; customer service promised to call back with solution (woman on phone sounded non-committal and flaky) - no call received. Called back, spoke with someone entirely more professional who did everything necessary to send replacement out. The prod...
Read More.
Service rating : Wrong colour product sent first time; customer service promised to call back with solution (woman on phone sounded non-committal and flaky) - no call received. Called back, spoke with someone entirely more professional who did everything necessary to send replacement out. The product received still did not match what had been seen in store (Cheltenham) - gave up and accepted product supplied (arrived Christmas Eve and was a Christmas present so bit of a fait accompli). This feedback would have been better had the first call not been so slow to be answered and the promised call received. Product : Except for the colour discrepancy a nice bag - not as well made or sturdy as the last Radley bag bought two years ago. |
I am so sorry to hear about this, and please accept our sincere apologies for the inconvenience that will have undoubtedly been caused.
I do hope that this matter has now been fully resolved for you, however should you require any other assistance please feel free to contact us again at 0... Read More. I am so sorry to hear about this, and please accept our sincere apologies for the inconvenience that will have undoubtedly been caused. I do hope that this matter has now been fully resolved for you, however should you require any other assistance please feel free to contact us again at 08450707080. Regards, Alice Radley Customer Services |
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26-Jan-2013 Service: Product:
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Service rating : Great products and great customer service Product : Lovely design, colour and beautifully soft leather |
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10-Feb-2013 Service: Product:
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Service rating : very good service Product : beautiful handbag |
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