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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
24-Nov-2012 Service:  Product:
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I found the delivery service very good | |
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27-Nov-2012 Service: Product:
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Service rating : Excellent price and very fast delivery, good communication Product : Excellent product |
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13-Dec-2012 Service:  Product:
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The delivery through DPD was poor. Twice they tried to deliver to the wrong address. They kept in touch by text but no telephone number was provided to contact the depot. Ultimately I had to go to the 'local' DPD depot, some 20 miles away, to collect. |
I'm really sorry to hear about the problems that you had with the delivery of your items.
I will definitely pass on this information to DPD to ensure that the same mistakes will not be made again. Regards, Alice Radley Customer Services |
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15-Dec-2012 Service: Product:
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Service rating : Really quick service and well packaged up! Product : Beautiful bag with such a pretty lining! |
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21-Dec-2012 Service: Product:
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Whilst purchasing from the website was easy, delivery was abysmal - paid extra for named day but was contacted on the evening of the named day to say delivery would be three days later. In the event it arrived the next day. Complained by email and requested refund of the extra charge, but no reply s... Read More. Whilst purchasing from the website was easy, delivery was abysmal - paid extra for named day but was contacted on the evening of the named day to say delivery would be three days later. In the event it arrived the next day. Complained by email and requested refund of the extra charge, but no reply so far apart from an automated response. Poor after sales service. |
I have looked into your order for you and I can confirm that one of advisers has been in touch with you to resolve this matter and a refund for the postage has now taken place.
However please accept our sincerest apologies for this matter and for any disappointment caused. Kindes... Read More. I have looked into your order for you and I can confirm that one of advisers has been in touch with you to resolve this matter and a refund for the postage has now taken place. However please accept our sincerest apologies for this matter and for any disappointment caused. Kindest Regards, Alice Radley Customer Services |
| Read more reviews on Feefo test | ||
48 hours of fashion…
Nottingham is not only known for its links with the legend that is Robin Hood but was also once the heart of the world’s lace industry. Whilst researching this historical city not only did we find out that Matthew Horne from Gavin … Continue reading 