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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
28-Dec-2012 Service: ![]() Product: ![]()
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Service rating : girl on phone fantastic.helpful and pleasant.very upset and apologetic about the incompetence of delivery company DPD,who didnt even bother to attempt delivery and a re odering was necessary.they do have a rather poor reputation in this part of the country! Product : very nice.c... Read More. Service rating : girl on phone fantastic.helpful and pleasant.very upset and apologetic about the incompetence of delivery company DPD,who didnt even bother to attempt delivery and a re odering was necessary.they do have a rather poor reputation in this part of the country! Product : very nice.certainly hit the right note as a christmas pressie |
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26-Feb-2013 Service: ![]() Product:
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Marvellous quick and free delivery! | |
26-Mar-2013 Service: Product: ![]()
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Service rating : exelent products and bad delivery (for Russia) I am so sorry... Product : Radley bags is my favorite, I like it for 12 from 10! But delivery is bad... I cannot reseve my bags... |
I am so sorry to hear that you had problems with the delivery of your item.
Unfortunately we have been advised by our Parcel Carriers that there are delays on all parcels into Russia due to customs. Again I am so sorry about this matter and I do hope that you enjoy your new ite... Read More. I am so sorry to hear that you had problems with the delivery of your item. Unfortunately we have been advised by our Parcel Carriers that there are delays on all parcels into Russia due to customs. Again I am so sorry about this matter and I do hope that you enjoy your new items. Kindest Regards, Alice Radley Customer Services |
30-Mar-2013 Service: ![]() Product: ![]()
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Service rating : Website, ordering and delivery always outstanding I never have any doubts. Product : Wanted this for upcoming holiday and is perfect. |
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31-Mar-2013 Service: ![]() Product: ![]()
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Service rating : Arrived quickly and I was contacted to be told exactly when it was going to be delivered which is a huge bonus. Product : A beautiful bag, just the right size and I love the color. |
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05-Apr-2013 Service: Product:
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Service rating : N
I was not told till 13.00 what time the delivery would be and was not informed that it would be that late on Product : OK but would have liked an adjustable handle to make it shorter |
Thank you for your feedback.
I am sorry to hear that you are disappointed with the delivery service. I can see that you have received your parcel and hope that you you enjoy this item. Should you need further information please do not hesitate to contact us. I am sorry to hear that you are disappointed with the delivery service. I can see that you have received your parcel and hope that you you enjoy this item. Should you need further information please do not hesitate to contact us. Kind regards, Selda Radley Customer Services |
08-Apr-2013 Service: ![]() Product: ![]()
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Service rating : I have to congratulate you and your amazing delivery service. Knowing exactly when the goods are going to arrive is wonderful. Product : Loved the Cheadle bag in Tempest, great bag and perfect colour. |
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09-Apr-2013 Service: ![]() Product:
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Service rating : The service was excellent Product : The service was excellent, but I have to send the Cheadle handbag back because I bought it on behalf of my friend, but she has just found out she is poorly so can not now afford it. She also thought it would have been bigger. |
Thank you for your feedback.
I am sorry to hear that the item was not as you expected causing you disappointment. If you would like any help sourcing an alternative bag please let us know as we would be more than happy to help. Should you need any other information p... Read More. Thank you for your feedback. I am sorry to hear that the item was not as you expected causing you disappointment. If you would like any help sourcing an alternative bag please let us know as we would be more than happy to help. Should you need any other information please do not hesitate to contact us again, and please accept our sincerest apologies for any inconvenience that this matter may have caused to you. Kind regards, Selda Radley Customer Services |
10-Apr-2013 Service: ![]() Product: ![]()
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Service rating : I were pleased to learn about the delivery of goods to Russia and gladly took advantage of it. Thank you very much, I hope for further cooperation. Product : I really like the quality, variety and choice of bags. During the years of owning a Radley bags did not find any defect. |
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11-Apr-2013 Service: ![]() Product: ![]()
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Fast, efficient and well packaged. Thank you. | |
| Read more reviews on Feefo test | ||

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