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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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23-Nov-2012 Service:  Product: 
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I didn't get my free christmas bauble - disappointed |
Many thanks for your feedback.
We can confirm that the Christmas bauble has to be added manually to the order and cannot be redeemed post transaction as per our terms and conditions. We do apologise for any inconvenience or disappointment caused by this matter. Kind re... Read More. Many thanks for your feedback. We can confirm that the Christmas bauble has to be added manually to the order and cannot be redeemed post transaction as per our terms and conditions. We do apologise for any inconvenience or disappointment caused by this matter. Kind regards, Radley Customer Services |
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23-Nov-2012 Service: Product:
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Service rating : The service was excellent including the text messages informing me when the parcel would arrive. Well packaged and documented. Product : Looks good although as a Christmas present I have had to look through the plastic bag! |
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24-Nov-2012 Service: Product:
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Great service! | |
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01-Dec-2012 Service: Product:
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excellent product and quick delivery | |
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07-Dec-2012 Service: Product:
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Extremely happy. Excellent service and brilliant product. | |
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08-Dec-2012 Service: Product:
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Service rating : Excellent service. My order arrived within 2 days and I was given a time slot for delivery so I did not have to waste my day. Product : Lovely bag, super quality as expected from Radley. |
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15-Dec-2012 Service: Product:
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Service rating : exalent post, great product, really happy with everything. many thanks :D Product : Really love the hand bag, its going to make a great xmas pressy for my mam. the posting was fantastic, i was text to let me know were it was and when it would be with me. I would recomend to ever... Read More. Service rating : exalent post, great product, really happy with everything. many thanks :D Product : Really love the hand bag, its going to make a great xmas pressy for my mam. the posting was fantastic, i was text to let me know were it was and when it would be with me. I would recomend to everyone. Many thank to Radley. :D |
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27-Dec-2012 Service: Product:
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Originally ordered from John Lewis, but it failed to deliver so had to resort to an emergency repurchase. Fortunately Radley came to the rescue, with good communications and prompt delivery. | |
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15-Jan-2013 Service: Product:
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Service rating : I ordered a purse for my sisters birthday and a bag for my my wife as an anniversary present.
I order was marked as dispatched. Only the purse arrived. I looked at my emails and found that at the eleventh hour that had ran out of stock of the bag. I phoned and was told that the de... Read More. Service rating : I ordered a purse for my sisters birthday and a bag for my my wife as an anniversary present. I order was marked as dispatched. Only the purse arrived. I looked at my emails and found that at the eleventh hour that had ran out of stock of the bag. I phoned and was told that the delivery charge would be reimbursed. Product : No problems with item. |
I am so sorry to hear about one of your ordered items being out of stock.
I can confirm that your postage has now been refunded and again please accept our sincere apologies for any inconvenience that was caused because of this matter. Regards, Alice Radley Customer Se... Read More. I am so sorry to hear about one of your ordered items being out of stock. I can confirm that your postage has now been refunded and again please accept our sincere apologies for any inconvenience that was caused because of this matter. Regards, Alice Radley Customer Services |
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