- You may also like
- Recently viewed
- Reviews
- In the blog
FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
11-Nov-2012 Service:  Product:
|
Service rating : Very fast delivery. Excellent service. Highly recommended. Product : I love this bag. Its so cute, and just the right size for me. Its not too big, nor too small. The leather is good, and overall the bag is very well made. I like the fact that it has a main zip and handles and a... Read More. Service rating : Very fast delivery. Excellent service. Highly recommended. Product : I love this bag. Its so cute, and just the right size for me. Its not too big, nor too small. The leather is good, and overall the bag is very well made. I like the fact that it has a main zip and handles and a long strap that optional. I personally use this bag as a cross body, and it works well. Very chic! |
|
|
27-Nov-2012 Service: Product:
|
Service rating : The bag cost £149.00, I had a voucher for £25 this made the cost £124.01, I'm not sure where the penny came from. Product : My new bag was only delivered yesterday and it's a Christmas present from my husband so not allowed to use it yet. This bag has a detach... Read More. Service rating : The bag cost £149.00, I had a voucher for £25 this made the cost £124.01, I'm not sure where the penny came from. Product : My new bag was only delivered yesterday and it's a Christmas present from my husband so not allowed to use it yet. This bag has a detachable shoulder strap which is really useful. My previous ones are fixed. The tan colour is lovely although is darker than appears on the website. A nice size big enough without being too large. |
|
|
02-Dec-2012 Service: Product:
|
Service rating : Radley have always given good service Product : Bag is a good size and holds all I need but I wish the zip opened a bit further, it would make access so much easier for cheque book, diary and glasses. |
|
12-Dec-2012 Service:  Product:
|
The Courier DPD being used by Radley is very poor. Despiite initial procative texts from courier about the delivery time window. it never came. It was then delivered without notice the following day. When escalated to Radlet customer Service was advised that courier had 'upgraded' me for a saturday ... Read More. The Courier DPD being used by Radley is very poor. Despiite initial procative texts from courier about the delivery time window. it never came. It was then delivered without notice the following day. When escalated to Radlet customer Service was advised that courier had 'upgraded' me for a saturday delivery.....I feel really special to be 'upgraded' on the back end of having to wait in the day before when it should have been delivered. |
Thanks for taking the time to pass on this information about the courier service and I do apologise for the problems that occurred with your delivery.
I have looked on our system and it does confirm that it was delivered on the 8th of December and I really do hope that the new Radley prod... Read More. Thanks for taking the time to pass on this information about the courier service and I do apologise for the problems that occurred with your delivery. I have looked on our system and it does confirm that it was delivered on the 8th of December and I really do hope that the new Radley products are enjoyed. Regards, Alice Radley Customer Services |
|
20-Dec-2012 Service: Product:
|
Service rating : I have purchased a few items in the past few weeks and all have been delivered on time Product : love the products |
|
|
22-Dec-2012 Service: Product:
|
Service rating : One proudct not available and was not asked to select a susbsitute, if I wanted one. Product : Nice bag but I always find that the straps are too long across body even though I put them on smallest. I am very short but it should be more adaptable |
I am so sorry that one of the items that you ordered was out of stock and I do apologise for any disappointment that this caused to you.
If you would like any help in locating an alternative item please contact Customer Services directly at 08450707080 and of our the Customer Care Adviser... Read More. I am so sorry that one of the items that you ordered was out of stock and I do apologise for any disappointment that this caused to you. If you would like any help in locating an alternative item please contact Customer Services directly at 08450707080 and of our the Customer Care Advisers would be more than happy to help. Regards, Alice Radley Customer Services |
|
25-Dec-2012 Service: Product:
|
Service rating : Easy ordering process, shame about the delivery (courier never showed up) so ultimately had a hassle getting the goods. Product : Item is very well made and the recipient (mum) was made up with it. |
I'm so sorry to hear that there were problems with your delivery and please accept our sincere apologies for the delay in you receiving your items.
Also I really do hope that your mum continues to enjoy her new Radley items. Regards, Alice Radley Customer Services |
|
27-Dec-2012 Service: Product:
|
Service rating : I paid for next day delivery and it took 4 days to get here. I couldnt contact anyone at the office either. Product : shame about the delivery. would not use Radley again |
Many thanks for your feedback.
I have looked into our records and it does show that you have since spoken with one of our advisers and that your next day delivery will be refunded to you. Again many apologies for the disappointment that this would have undoubtedly caused. <... Read More. Many thanks for your feedback. I have looked into our records and it does show that you have since spoken with one of our advisers and that your next day delivery will be refunded to you. Again many apologies for the disappointment that this would have undoubtedly caused. Regards, Alice Radley Customer Services |
|
02-Jan-2013 Service: Product:
|
Next day delivery should include Saturdays!!! |
I'm so sorry to hear that you've been disappointed as currently our Next Day Delivery does not include Saturdays.
I will definitely pass on your comments to our Dispatch Team as we are always looking to improve our services. Regards, Alice Radley Customer Services |
|
04-Jan-2013 Service: Product:
|
Service rating : Very quick delivery. Product : Except the strap is far too long. |
|
| Read more reviews on Feefo test | ||
Laura Bailey’s A/W Campaign
I’ve long been an admirer of Alasdair McLellan’s work so it was a real thrill to work with him for the first time on the new Radley campaign for A/W 2012.With Hampstead Heath the location – and torrential rain to … Continue reading 
Spot the Scottie at Fashion’s Night Out
Our beautiful dogs were out in force on Thursday at Fashion’s Night Out. Dressed to the nines in exclusive I heart Radley dog coats they caused quite a stir along Bond Street, Covent Garden and Westfield White City. The glamorous group got … Continue reading 
The green, green grass of home
Out of all the city focuses that have been featured on the Radley blog, there was one in particular that I was looking forward to writing. Although London is my home now I grew up in a small village in … Continue reading 