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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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19-Nov-2012 Service:  Product:
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Service rating : Always deliver on time and are very helpful on the phone too with stock enquiries etc. Product : Typical Radley high standar of finish. |
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22-Nov-2012 Service: Product:
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Very straight forward web site | |
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23-Nov-2012 Service: Product:
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Nice products, well packaged and speedily delivery, many thanks | |
29-Nov-2012 Service:  Product:
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Service rating : Customer services did not respond to email and did not answer phone Product : The picture on this product is incorrect as it does not have a Radley dog attached to the bottom of the scarf. Customer service have still not responded to my email sent 4 days ago despite sending an a... Read More. Service rating : Customer services did not respond to email and did not answer phone Product : The picture on this product is incorrect as it does not have a Radley dog attached to the bottom of the scarf. Customer service have still not responded to my email sent 4 days ago despite sending an autoresponse stating they would reply within 48hours. No answer on customer service phone line. Resorted to phoning a Radley store and spoke to a very helpful member of staff who clarified the website image is incorrect as this shows a sample scarf which had a dog. The brook scarf with dog does not exist to buy. I am returning my scarf. Radley- Please update the images on the website as the current one is misleading. |
Thank you so much for bringing it to my attention.
This issue has now been flagged with our Ecommerce Team and they will rectify this as soon as possible. Regards, Alice Radley Customer Services |
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13-Dec-2012 Service: Product:
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Service rating : As usual excellent quality. Product : Highly satisfied with both the Radley products and service. Thank You |
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13-Dec-2012 Service: Product:
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Service rating : fantastic service from start to finish - quick delivery with updates throughout Product : excellent product |
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20-Dec-2012 Service: Product:
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Service rating : Excellent Product : Excellent |
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26-Dec-2012 Service: Product:
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Service rating : Good to get text messages to let you know when the delivery is due. Product : It was for a present. Well received by the recipient |
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27-Dec-2012 Service: Product:
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Service rating : This was a great item loved it. Product : perfect secret Santa present. |
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28-Dec-2012 Service: Product:
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Service rating : First class as usual. Product : Brilliant. |
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| Read more reviews on Feefo test | ||