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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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29-Nov-2012 Service:  Product:
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Service rating : Good service, quick delivery Product : Lovely colour and style |
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05-Dec-2012 Service: Product:
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Service rating : Very good Product : Radley products and services are very good , However this dellivery was left 6 House's up the road ! And more importantly NO Note in my Door indicating this !!!!! Very Bad service for £ 150 Handbag!!!!!!! |
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26-Dec-2012 Service: Product: 
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Service rating : Very good prompt service. The packaging however should have no reference to Radley visible so as not give away what it is if taken in by another person. Product : I will have to telephone Radley as there is no dog hangng on the bag as shown in all the pictures. Surprising as it ... Read More. Service rating : Very good prompt service. The packaging however should have no reference to Radley visible so as not give away what it is if taken in by another person. Product : I will have to telephone Radley as there is no dog hangng on the bag as shown in all the pictures. Surprising as it came direct from Radley and I would have expected the bag to be quality checked prior to packaging. |
Many thanks for your feedback. It's great to hear that you received good prompt service. However I am sorry if the packaging may have ruined a surprise and I will definitely pass your comments onto our Dispatch Team.
I do hope that you have already been sent out a replacement dog, however... Read More. Many thanks for your feedback. It's great to hear that you received good prompt service. However I am sorry if the packaging may have ruined a surprise and I will definitely pass your comments onto our Dispatch Team. I do hope that you have already been sent out a replacement dog, however if you haven't then please contact us directly at 08450707080 and we will get one sent out to you right away. Regards, Alice Radley Customer Services |
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18-Feb-2013 Service: Product:
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Excellent & Fiancée loved the bag!! Wasn't asked if I wanted it gift wrapped though which was slightly disappointing!! | |
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23-Feb-2013 Service: Product:
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Really good arrived on timer | |
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27-Feb-2013 Service: Product:
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Service rating : easy to transact with Product : great style and quality, intended to buy in John Lewis but not in stock so saw similar quality before i purchased |
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25-Mar-2013 Service: Product:
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Service rating : Used Radley loads of times, very good customer care Product : I was looking for a small evening bag found this in Bath, but was brought another style. Received a voucher in the post so used this to buy the Boddington. It is small enough to use as an evening bag, but large enough... Read More. Service rating : Used Radley loads of times, very good customer care Product : I was looking for a small evening bag found this in Bath, but was brought another style. Received a voucher in the post so used this to buy the Boddington. It is small enough to use as an evening bag, but large enough to fit everything a girl needs for an evening. It is just like Mary Poppins cloth bag, never ending!! |
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04-Apr-2013 Service: Product:
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Service rating : Ве оперативно. Спасибо ! Product : Очень понравилась |
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09-Apr-2013 Service: Product:
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Can't fault the service. | |
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12-Apr-2013 Service: Product:
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Service rating : Delivery was very quick, I only paid for standard delivery but it came the next day. Product : My hand bag came with a large water mark on it. Luckily with some gentle cleaning I was able to rectify this! However, I do not expect to pay £149 for a product that comes in poo... Read More. Service rating : Delivery was very quick, I only paid for standard delivery but it came the next day. Product : My hand bag came with a large water mark on it. Luckily with some gentle cleaning I was able to rectify this! However, I do not expect to pay £149 for a product that comes in poor condition! Not very happy indeed! This hand bag was a gift for a friend so I did not have time to return it! |
Thank you for your feedback.
I am very sorry to hear that your bag arrived with a water mark on it. Our quality controllers have been notified and will be investigating the matter further. Should you need any other information please do not hesitate to contact us a... Read More. Thank you for your feedback. I am very sorry to hear that your bag arrived with a water mark on it. Our quality controllers have been notified and will be investigating the matter further. Should you need any other information please do not hesitate to contact us again, and please accept our sincerest apologies for any inconvenience that this matter may have caused to you. Kind regards, Selda Radley Customer Services |
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