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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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03-Dec-2012 Service:  Product:
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Service rating : Excellent swift delivery. Thanks. Product : The only problem was that I thought the bag I bought was a medium not a small, but that might have been my mistake. I would have liked the bigger size then the pocket size, but your products are fab. |
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10-Dec-2012 Service: Product:
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Excellent website and delivery service | |
16-Dec-2012 Service:  Product:
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Service rating : Please read comment below first. Not having any success instore with this bag I ordered it online on Saturday (thinking it would be delivered Tuesday). I had a txt saying it would be delivered on the afternoon between 3.3-4.30 on Tuesday. I stayed at work waiting for the delivery...
Read More.
Service rating : Please read comment below first. Not having any success instore with this bag I ordered it online on Saturday (thinking it would be delivered Tuesday). I had a txt saying it would be delivered on the afternoon between 3.3-4.30 on Tuesday. I stayed at work waiting for the delivery until 6pm! It did not arrive!! Wednesday morning it was delivered but unfortunatley I was not at work. I then rang Customer Serices and explained my experience of Radley, both in a store and online - hardly impressive. I have to say that the member of staff who took my call and the manager who rang me back were very apologetic. I am currently waiting for a refund on the delivery charge and received a couple of very small gifts in compensation. Overall I am very disappointed as I was going to purchase a watch in the shop at the sametime as the bag - I took my business to another shop. Product : I did try to purchase this item in the Bluewater Store but unfortunately noticed that the bag had a fault on the front. There was not another in store so asked if the assistant could find out if it could be purchased in another store or online. The assistant was distantly uninterested and said that she could not help! |
I am so sorry to hear about the service that you received in one of our stores I will definitely be passing your comments on to our Retail Management Team.
I have looked into your order and I can confirm that the next day delivery charge has been refunded to you on the 17/12/12. I have looked into your order and I can confirm that the next day delivery charge has been refunded to you on the 17/12/12. Again many many apologies for the inconvenience caused and I will ensure that your comments are passed on. Regards, Alice Radley Customer Services |
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19-Dec-2012 Service: Product:
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Service rating : Very good Product : Disappointed that my bags have not got dust bags with them, I like to keep them in them when I'm not using the bags. |
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29-Dec-2012 Service: Product:
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Fast service | |
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01-Jan-2013 Service: Product:
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Service rating : I think your site is excellent and easy to use, delivery was on time and package was well wrapped and not damaged in transport. Product : I adore my bag, as I now have to walk using a walking stick an over body bag is the most sensible way for me to carry my everyday bag, the de... Read More. Service rating : I think your site is excellent and easy to use, delivery was on time and package was well wrapped and not damaged in transport. Product : I adore my bag, as I now have to walk using a walking stick an over body bag is the most sensible way for me to carry my everyday bag, the design on the leather is exquisite and the lining is so pretty, the stitching and construction of the bag is very good and I am confident that it will serve its purpose and last for years as well as looking very stylish. |
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14-Jan-2013 Service: Product:
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Service rating : Shopping online with Radley was a brilliant experience. The bag was dispatched straight away and I was informed of the order's progress. I am very pleased with the bag. No complaints at all. Product : Just as described on the website - very pleased with it. |
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16-Jan-2013 Service: Product:
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Easy to use website and great delivery | |
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17-Jan-2013 Service: Product:
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Service rating : I was very pleased with the prompt delivery service and the way I was kept informed of the delivery time slot via txt message. It was so much nice than having to simply wait around all day for a delivery. Product : This is my second Radley cross shoulder bag. I am very happy h... Read More. Service rating : I was very pleased with the prompt delivery service and the way I was kept informed of the delivery time slot via txt message. It was so much nice than having to simply wait around all day for a delivery. Product : This is my second Radley cross shoulder bag. I am very happy having it on -much safer than a handbag when traveling etc. |
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18-Jan-2013 Service: Product:
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Fast delivery only 2 days excellent!!!! | |
| Read more reviews on Feefo test | ||
Spotted…
Radley is the celebrity favourite for AW12! Paloma Faith and Jenni Falconer have been spotted with the ‘must have’ bag of the season the Radley Belsize clutch. The show-stopping Belsize clutch is part of Radley’s AW12 collection, priced at £69 … Continue reading 