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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
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10-Nov-2012 Service:  Product:
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Service rating : Superb service, fully informed of the progress of my order from start to finish. Really appreciated the texts from DPD (the courier) offering options for delivery dates and a text advising the delivery time. Product : What can I say my wife loves the handbag! |
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21-Nov-2012 Service: Product:
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Service rating : Excellent website. easy yo use and ordering was easy.Kept up to date with delivery. Text message as to when to be delivered with options to change was very helpful.Descriptions and colour options on the website were excellent Product : Excellent quality and just as advertised |
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21-Nov-2012 Service: Product:
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Service rating : Dispatched quickly and was kept well informed on expected delivery time. Product : Product is as expected from online pictures. Lovely big bag, just what I was looking for |
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02-Dec-2012 Service: Product:
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Service rating : Speedy service and good communication about delivery arrival Product : Fab bag - is a gift for Christmas. I would like to see a wider strap available for some of the larger bags. Great design other than that and always good quality leather. Hope my Mum loves her gift. |
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04-Dec-2012 Service: Product:
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easy to order and received within two days | |
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22-Dec-2012 Service: Product:
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very good service | |
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22-Dec-2012 Service: Product:
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Service rating : Excellent service with texts updating order status which was much appreciated. Prompt delivery especially given my location in Scotland! Product : This is my third Radley bag purchased this year.The latest will be excellent for use in a forthcoming holiday. I have purchased nume... Read More. Service rating : Excellent service with texts updating order status which was much appreciated. Prompt delivery especially given my location in Scotland! Product : This is my third Radley bag purchased this year.The latest will be excellent for use in a forthcoming holiday. I have purchased numerous Radley bags over the years and have never been disappointed in style, quality or manufacture. |
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27-Dec-2012 Service: Product:
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Service rating : from ordering the item on line to receiving it at home, the service was
excellent, I was advised at all points about its delivery status. Would definitely use again. Product : loved the bag, though new I would as I have bought several bags/purses etc. |
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01-Jan-2013 Service:  Product:
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Service rating : The customer service representative was unable to hear me telling her my order I could hear a lot of back ground noise which was very frustrating having to repeat my order over and over again,when the bag came the dust bag was not there I have emailed radley and I have had no repl...
Read More.
Service rating : The customer service representative was unable to hear me telling her my order I could hear a lot of back ground noise which was very frustrating having to repeat my order over and over again,when the bag came the dust bag was not there I have emailed radley and I have had no reply. Product : dust bag missing |
I'm really sorry that you had such trouble placing an order with us over the phone and I do apologise that it took so long to be processed.
I have looked into your order and I can confirm that you were supposed to be provided with a dust bag. I have now located one for you and it will be ... Read More. I'm really sorry that you had such trouble placing an order with us over the phone and I do apologise that it took so long to be processed. I have looked into your order and I can confirm that you were supposed to be provided with a dust bag. I have now located one for you and it will be posted out to you right away. Again many apologies about this matter and I do hope that you enjoy your lovely new Radley bag. Regards, Alice Radley Customer Services |
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14-Jan-2013 Service: Product:
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Service rating : Order received exactly when track service predicted. Product : Product description on internet was not true to the design and style of bag. Returned because the bag had huge bow on the sholder strap which was not shown on any of the pictures on the website.Very disapointed. |
It's great to hear that your item arrived safely, however I am sorry that you were disappointed with the product.
Please feel free to return this item to us free of charge using the prepaid label for a full refund. If you would like any help or advise in finding an alternative bag then pl... Read More. It's great to hear that your item arrived safely, however I am sorry that you were disappointed with the product. Please feel free to return this item to us free of charge using the prepaid label for a full refund. If you would like any help or advise in finding an alternative bag then please contact us directly at 08450707080. Regards, Alice Radley Customer Services |
| Read more reviews on Feefo test | ||
Spotted…
Radley is the celebrity favourite for AW12! Paloma Faith and Jenni Falconer have been spotted with the ‘must have’ bag of the season the Radley Belsize clutch. The show-stopping Belsize clutch is part of Radley’s AW12 collection, priced at £69 … Continue reading 