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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
10-Dec-2012 Service:  Product:
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Service rating : The service was what you expect from the company very high quality and reliability . Product : I think the leather is so soft .also the purse is very practical. |
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13-Dec-2012 Service:  Product:
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Service rating : Whilst i have many Radley bags and accessories, this order was my first online order. What a dissapointment! Dreadful customer service and emails dont even get a responce..No compensation offered and you'd expect such a renowed company to take pride in customer satisfaction but sadl...
Read More.
Service rating : Whilst i have many Radley bags and accessories, this order was my first online order. What a dissapointment! Dreadful customer service and emails dont even get a responce..No compensation offered and you'd expect such a renowed company to take pride in customer satisfaction but sadly not in my case. Having to email from my hospital bed was so frustruating. Spent close to £300 and i got more restitution from M&P when i had only spent £50...Will not order online again! Product : Wallet is awful...magnet too high, no card compartments should be described as a make up purse Please edit more clearly the hearder as i only have "baker street" for the 3 baker street items i ordered? |
I'm really sorry to hear about how unhappy you have been with this order and the service that you have received.
Our records do show that one of our representatives has been in touch with you to rectify this matter, however if you would like any other assistance then please do not hesitat... Read More. I'm really sorry to hear about how unhappy you have been with this order and the service that you have received. Our records do show that one of our representatives has been in touch with you to rectify this matter, however if you would like any other assistance then please do not hesitate to contact us at onlinestore@radley.co.uk. Regards, Alice Radley Customer Services |
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19-Dec-2012 Service: Product:
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The item arrived before the due date. It was packed well no complaints at all | |
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20-Dec-2012 Service: Product:
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Contacted them by email and phone on numerous occasions over the space of one week - no response. I eventually wrote a letter to them - have now received six telephone calls giving me varying information - not impressed! |
I am really sorry to hear about this.
I understand that our Customer Services Manager has now spoken to you about this matter, and that our Accounts Department are now processing your promotional discount for you. Again I'm really sorry about the confusion and I do hope that y... Read More. I am really sorry to hear about this. I understand that our Customer Services Manager has now spoken to you about this matter, and that our Accounts Department are now processing your promotional discount for you. Again I'm really sorry about the confusion and I do hope that you have a lovely Christmas. Regards, Alice Radley Customer Services |
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28-Dec-2012 Service: Product:
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Service rating : Radley NEVER lets you down. the quality of the goods is next to none ;-) Product : If you like very big purses, this is the one for you. |
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30-Dec-2012 Service: Product:
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Just very efficient, no waiting around. | |
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17-Jan-2013 Service: Product:
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Service rating : You no you can trust them Product : Excellent value |
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18-Jan-2013 Service: Product:
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Service rating : Excellent service, delivered on time Product : Quality of the leather is not up to the standard of other products I have bought from Radley. |
I am so sorry that you were disappointed with the quality of the product.
I can confirm that a full refund has now taken place for you. Again please accept our apologies for the inconvenience caused due to this matter. Kindest Regards, Alice Radley Customer S... Read More. I am so sorry that you were disappointed with the quality of the product. I can confirm that a full refund has now taken place for you. Again please accept our apologies for the inconvenience caused due to this matter. Kindest Regards, Alice Radley Customer Services |
| Read more reviews on Feefo test | ||
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