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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
11-Nov-2012 Service:  Product: 
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Service rating : I could not actually buy the glasses case I wanted to, as there was only 1choice of colour design (cream), but the programme would not let me purchase unless I selected a colour choice, which was not an option. Product : This was sent as a present, to another addressee but the r... Read More. Service rating : I could not actually buy the glasses case I wanted to, as there was only 1choice of colour design (cream), but the programme would not let me purchase unless I selected a colour choice, which was not an option. Product : This was sent as a present, to another addressee but the recipient did not know I had sent it, I had presumed that the sender would have been acknowledged somewhere. The recipient loved the gift. |
Many thanks for your feedback.
We are sorry to hear that you had difficulties with placing your order and that you were unable to order the colour which you originally wanted. However we are happy to hear that the recipient loved their Radley gift. If in the future you do want ... Read More. Many thanks for your feedback. We are sorry to hear that you had difficulties with placing your order and that you were unable to order the colour which you originally wanted. However we are happy to hear that the recipient loved their Radley gift. If in the future you do want to purchase another gift there is a gift wrap option where you can have the product wrapped and labelled. Again many apologies for any inconvenience caused. Kind regards, Radley Customer Services |
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12-Nov-2012 Service: Product:
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It was fine - the goods were delivered on time but they were delivered in a plastic bag! What happened to the boxes with Radley tissue paper that we used to get? There is no incentive to shop direct if we could get the same service from ebay - very dissapointing and even going through a cash back si... Read More. It was fine - the goods were delivered on time but they were delivered in a plastic bag! What happened to the boxes with Radley tissue paper that we used to get? There is no incentive to shop direct if we could get the same service from ebay - very dissapointing and even going through a cash back site it takes over a year to get any payment. Come on Radley I am a loyal fan but I am grossly disappointed this time |
Many thanks for your feedback.
We are sorry to hear that you have been dissatisfied with the presentation of your delivered goods. We are always striving to improve our services for our customers and we will pass this feedback onto our Operations Team who I am sure will be gra... Read More. Many thanks for your feedback. We are sorry to hear that you have been dissatisfied with the presentation of your delivered goods. We are always striving to improve our services for our customers and we will pass this feedback onto our Operations Team who I am sure will be grateful for the comments that you have provided. Please accept our sincerest apologies for any disappointment this may have caused you. Kind regards, Radley Customer Services |
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18-Nov-2012 Service: Product:
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Service rating : Very pleased with the service. Product : My glasses case was just what I expected it to be. I am delighted with it! |
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05-Dec-2012 Service: Product:
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Service rating : Great service Product : Lovely colour and very soft leather. |
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06-Dec-2012 Service: Product:
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Service rating : prompt service Product : travel card holder using for driving license |
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25-Dec-2012 Service: Product:
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Service rating : Very good service and prompt delivery dead on time given thank you and Product : Very good quality as always |
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25-Dec-2012 Service: Product:
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Service rating : Excellent service and product Product : Excellent product design and quality |
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03-Jan-2013 Service: Product:
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Service rating : service was good Product : goods are excellent quality |
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