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FeeFo Reviews 
| Date / Score | Customer Comment | Our Response |
|---|---|---|
11-Nov-2012 Service:  Product:
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Fast and efficient - information every step of the delivery with options - outstanding | |
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06-Dec-2012 Service: Product:
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It's great that they deliver abroad, too, now!!!!! | |
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12-Dec-2012 Service: Product:
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Service rating : Lovely range of gift idea products and great delivery times/prices. Timed courier delivery is great Product : Fab item and makes a lovely gift if ordered with a gift box |
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13-Dec-2012 Service:  Product:
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Service rating : Whilst i have many Radley bags and accessories, this order was my first online order. What a dissapointment! Dreadful customer service and emails dont even get a responce..No compensation offered and you'd expect such a renowed company to take pride in customer satisfaction but sadl...
Read More.
Service rating : Whilst i have many Radley bags and accessories, this order was my first online order. What a dissapointment! Dreadful customer service and emails dont even get a responce..No compensation offered and you'd expect such a renowed company to take pride in customer satisfaction but sadly not in my case. Having to email from my hospital bed was so frustruating. Spent close to £300 and i got more restitution from M&P when i had only spent £50...Will not order online again! Product : Happy with accessory but even on offer it is really pricey for what it is... |
I'm really sorry to hear about how unhappy you have been with this order and the service that you have received.
Our records do show that one of our representatives has been in touch with you to rectify this matter, however if you would like any other assistance then please do not hesitat... Read More. I'm really sorry to hear about how unhappy you have been with this order and the service that you have received. Our records do show that one of our representatives has been in touch with you to rectify this matter, however if you would like any other assistance then please do not hesitate to contact us at onlinestore@radley.co.uk. Regards, Alice Radley Customer Services |
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20-Dec-2012 Service: Product:
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Service rating : Great web page, easy to use Product : consistently good, good sale items |
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01-Jan-2013 Service: Product:
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Good quick delivery. | |
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02-Jan-2013 Service: Product:
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I found the text with delivery options and time slot very helpful. | |
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10-Jan-2013 Service: Product:
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Dreadful customer service. |
I am really sorry to hear that you have been dissatisfied with the service that you have received.
I understand that you have spoken with one of our Customer Service Advisers to rectify this matter. Once again please accept our sincere apologies for this matter. Regard... Read More. I am really sorry to hear that you have been dissatisfied with the service that you have received. I understand that you have spoken with one of our Customer Service Advisers to rectify this matter. Once again please accept our sincere apologies for this matter. Regards, Alice Radley Customer Services |
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15-Jan-2013 Service: Product:
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Service rating : Amazed with quickness of dealing with my order. Arrived in perfect condition...as always with Radley Product : Excellent product |
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18-Jan-2013 Service: Product:
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Service rating : Excellent service and fast delivery Product : Just the thing for my keys |
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| Read more reviews on Feefo test | ||
48 hours of fashion…
Nottingham is not only known for its links with the legend that is Robin Hood but was also once the heart of the world’s lace industry. Whilst researching this historical city not only did we find out that Matthew Horne from Gavin … Continue reading 