Have not had to use customer service so don't know what that experience would be like? Delivery is prompt and packaging is mostly good but I hate the use of plastic bags.
The bag has been made of two type of leather.
One side is excellent, the other one is made of very poor quality of leather which is after two times of wearing got creased and this side of bag is constantly bent, bag looks lopsided. Will never buy online.
Arrived very quickly
The bag is stiff so not that easy to get into. Will probably be better after some use. slip pockets not big enough for todays smart phones.
Love colour aubergine,plus I like grab handles and cross body strap.
Beautiful quality leather and colour as vibrant in real life as on the Internet.
Lovely bag although not the easiest to get into.
I really love this bag! The leather is beautiful with lovely grain that reminds me of a Mulberry. Although it is a small bag it is very deceptive as being a cube shape it holds loads. Love it! Love it! Love it!!!